eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Instead of waiting for a quarterly survey, businesses can now gather immediate input through digital channels.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

APRIL 28, 2025

Select the Right Data Collection Methods: One Size Doesnt Fit All Gathering feedback isnt just about sending surveys. A well-rounded VoC program leverages multiple channels, including: Direct Feedback Surveys (Net Promoter Score, Customer Satisfaction Score, etc.) Different methods provide different insights.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MARCH 3, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Now that the process of implementing social media text analytics is clear, lets now understand how text analytics works for social media. How Does Text Analytics Work for Social Media?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

JANUARY 13, 2025

Lets look at how you can use technology to capture this indirect feedback: Social Media Insights: On platforms like Twitter, Instagram, and Facebook, there are customer opinions in the form of likes, comments, and mentions. By combining social media insights with other metrics, you gain a broader view of your brand perception.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52