PeopleMetrics

DECEMBER 19, 2014

You have been working hard to get your CEO to buy into the need to get closer to customers. But now, leadership understands a formal Voice of the Customer program is essential to achieving your customer experience goals. You have the green light to start to ask customers for feedback! Or is it something more?

Net Promoter Score 83

Net Promoter Score Voice of the Customer B2B Construction 83

Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. I immediately fell in love with directly connecting with the customer and I also fell in love with the team. O ne of the deepest for us has been the voice of the customer. So, we went all in!

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Qualtrics

JANUARY 29, 2019

Net Promoter Score (NPS ? ) In a community in Houston, Texas the maintenance director noticed that the electronic keypad we have to keep the residents safe kept resetting and he could not figure out why. Register for the customer experience track at X4. It’s not a tagline, it’s a philosophy.

Net Promoter Score 31

Net Promoter Score NPS CX Healthcare 31