SurveySensum

APRIL 11, 2025

AI-enabled key driver analysis software helps you: Centralize Data From Multiple Surveys: Platforms like SurveySensum let you automatically collect customer feedback data from numerous sources into a single, unified dashboard, thus eliminating the need for manual data entries.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Think about it. Thankfully, these days are behind us!

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

SurveySensum

JANUARY 20, 2025

However, most customer feedback comes as unstructured datalacking a common shape or formwhich can make analysis time-consuming and complex. Tools like SurveySensum text and sentiment analysis simplify this process by automating the analysis of unstructured data and identifying underlying sentiments with ease.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

MARCH 3, 2025

Social media is an ocean of unstructured data – from tweets to online reviews and hashtags, theres too much information for any brand to extract and leverage. How Does Text Analytics Work for Social Media? So, lets explore the step-by-step process of how text analytics work for social media.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. Retently Retently focuses on core CX metrics like Net Promoter Score (NPS) , Customer Satisfaction (CSAT) , and Customer Effort Score (CES).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

InteractionMetrics

JUNE 19, 2020

And this applies not just to survey comments but other sources of customer data like reviews, chats, interviews—all of which can give insight into why customers feel, think, and rate the way they do. While unstructured data like this may appear to defy quantification, that’s not actually the case.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

InteractionMetrics

APRIL 24, 2015

Customer comments are a window into how your customers feel, which is critical because customers’ feelings shape future behaviors such as promoting you or leaving you for a competitor. A serious approach to customer feedback uses comments analysis to rigorously quantify this unstructured data. we can make your survey smarter.

Unstructured Data 45

Unstructured Data Customer Feedback Customer Satisfaction Start-ups 45

SurveySensum

OCTOBER 4, 2024

Effective analysis involves managing both structured and unstructured data and identifying meaningful trends that guide business decisions. In fact, companies that engage with customers across multiple channels report a 9.5% year-over-year increase in annual revenue, compared to 3,4% for weak omnichannel companies.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

SurveySensum

SEPTEMBER 11, 2024

AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

SEPTEMBER 5, 2024

Then interpret your feedback accurately with the help of AI-powered analysis tools to analyze a large number of unstructured data to identify recurring customer patterns and pain points.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

InteractionMetrics

NOVEMBER 11, 2024

How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. Both times in that Net Promoter score zero with. But I’ll.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

Fonolo

NOVEMBER 17, 2020

Customer service leaders tend to use a combination of KPIs to track performance, with NPS (Net Promoter Score) and CSat (Customer Satisfaction) being the most common. With that in mind, Data Scientists have become more desirable since it’s the management and use of all this data that will be the key differentiator.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Intercom

APRIL 20, 2023

It was surprising that about half of the Change Makers use net promoter score, which is very popular. But most Hopefuls said, “We want to do customer experience, and it seems like everybody’s doing net promoter score. Almost all of the Hopefuls did. Let’s do that, too.”

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

InteractionMetrics

OCTOBER 16, 2023

Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.) Analyze the data, teasing out correlations and causation if possible. (Remember, even your survey makes assumptions about what aspects of CX matter.) Interviews? Observations?)

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

SurveySensum

MARCH 7, 2025

It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data. Named Entity Recognition: Extracts key medical terms, symptoms, drug names, and diseases from unstructured data. Unstructured Data : Free-text doctors notes are hard to analyze.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

JANUARY 13, 2025

While it can be challenging to extract clear insights from this unstructured data, social listening tools help track trends and understand customer sentiment. By combining social media insights with other metrics, you gain a broader view of your brand perception.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

Confirmit

MAY 29, 2018

Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Contact Us.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40