Experience Investigators

MARCH 11, 2025

Follow Brian on… LinkedIn: linkedin.com/in/brianrcarlson-nashville Articles Mentioned: Press Ganey CMO on ‘The Pitt’: Doctor Report Cards Are Really About Systems (Newsweek) What Lush learned from three years of being mostly offline (Marketing Brew) AI-driven research uncovers how physician media choice shapes online patient experience (..)

Healthcare 52

Healthcare CX Business Administration Social Media 52

Customer Think

MAY 2, 2023

If you’re not in one of the 5 states where it operates (Washington, Idaho, Nevada, California, and Oregon), you may not be familiar with it and I’d like to introduce you. Early this morning I went to my favorite ‘big box’ supermarket, WinCo.

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Fonolo

NOVEMBER 13, 2018

Where: Las Vegas, Nevada. In 2018 the conference rebranded (it was formerly known as Call Center Week) in response to the further integration of customer support channels into customer service strategies across the industry. When: June 18-22, 2018. Follow CCW on Twitter here. . Share them in the comments below.

Customer Service 108

Customer Service Contact Center Innovation Social Media 108

Fonolo

MAY 10, 2023

Call Center and Customer Service Conferences CCW, June 19-22 Las Vegas, Nevada In 2023, Customer Contact Week celebrates 25 years of bringing together industry executives to share insights and ideas while building relationships. Visit Fonolo at Booth #275 and discover how easily Fonolo Call-Backs deploy on the Avaya platform!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Fonolo

SEPTEMBER 6, 2017

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada.

Contact Center 67

Contact Center NPS Customer Satisfaction Customer Feedback 67

Fonolo

MAY 21, 2019

Fonolo is pleased to announce that we’ll be making our triumphant return to Customer Contact Week (CCW), held this year from June 24-28 th at The Mirage Hotel in Las Vegas, Nevada. Now in its 20 th (yes, 20 th !)

Contact Center 57

Contact Center Education Technology Technology 57

Fonolo

MAY 29, 2018

If you’re deeply invested in the customer service industry, you already know this one fact: June will be an exciting, educational month thanks to the 19 th Annual Customer Contact Week, held this year from June 18-22 at The Mirage Hotel in Las Vegas, Nevada.

Contact Center 52

Contact Center Social Media NPS Education 52