Service Quality Institute

FEBRUARY 7, 2023

This is an insurance company based in New Hampshire, Maine and Vermont (Every 4 years, anyone running for U.S. Market share is 60% in Maine and Vermont and 55% in New Hampshire. Then discovered our New England customers love having live support till 8. Every year I highlight Northeast Delta Dental.

Gambling 52

Gambling Non-Profits Start-ups Customer Service 52

Service Quality Institute

FEBRUARY 14, 2024

This is an insurance company based in New Hampshire, Maine and Vermont. Market share is 62% in Maine, 61% in Vermont, and 56% in New Hampshire. Then discovered our New England customers love having live support till 8. Another Relentless role model is Northeast Delta Dental. That is 34 years.

Customer Service 52

Customer Service Gambling Non-Profits Start-ups 52

Service Quality Institute

NOVEMBER 10, 2021

NE Delta Dental, an insurance company for dental insurance has only 173 full-time employees and has a 70% market share in New Hampshire. Remember Jeff Bezos started Amazon in 1995 with 2 people and now has over 1,650,000 employees. Visit the Delta Dental link on our website to see the results in detail.

Healthcare 52

Healthcare Customer Expectations Customer Service Customer Experience 52

Service Quality Institute

FEBRUARY 8, 2022

This is a nonprofit dental insurance organization and is limited to only three small states, Vermont, New Hampshire, and Maine. Northeast Delta Dental has a 70% market share in New Hampshire with a population of 1.38

Start-ups 52

Start-ups Sales Customer Service Customer Satisfaction 52

Lightico

MARCH 23, 2022

The following states require licensure: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota , Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York , North (..)

Retail 52

Retail Innovation Sales Customer Service 52

Customer Bliss

NOVEMBER 15, 2016

The meter to cash team of over 1100 provides customer service to Eversource’s customers in Connecticut, Massachusetts and New Hampshire. This team provides call center, billing, credit and collections, and business account management to 3.5 million electric and gas customers.

Social Media 0

Social Media Engineering Gaming Customer Service 0

Qualtrics

AUGUST 12, 2019

I went to New Hampshire and participated in a 3-day Rally Racing school on snow and ice. This story is part of the ‘Qualtrics Experience’ blog series showcasing our employees and their ultimate experience. What did you choose as your Qualtrics Experience? Check out the video from David’s Rally Racing school experience!

Engineering 34

Engineering Sales 34