PeopleMetrics

AUGUST 18, 2015

I grew up in New Jersey, where family-run diners are required to operate everywhere and everywhen. It also taught me how good customer experience strategy depends on meeting the expectations of individual customers. Good, let’s eat. The Diner: Customer experience served cheap, fast, and without fuss.

Customer Experience 108

Customer Experience Gaming Customer Expectations 108

1 to 1

JULY 23, 2013

On the way to our vacation destination, we attended a family party in New Jersey that was hosted by my nephew and his wife. Instead, their car broke down alongside the New Jersey Turnpike and I suddenly found myself racing to an auto parts store with my brother (a one-time mechanic) to try to rescue them.

39

39

Uplifting Service

AUGUST 4, 2022

Just barely beat out Newark, New Jersey, this year. My home airport in the country of Singapore is called Changi International Airport and it’s been rated the number one airport in the world, seven years in a row. That is a joke.

Start-ups 40

Start-ups Customer Service 40

Lightico

MARCH 23, 2022

The following states require licensure: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota , Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York , North (..)

Retail 52

Retail Innovation Sales Customer Service 52

BeyondPhilosophy

AUGUST 11, 2022

First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time. Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers.

Net Promoter Score 97

Net Promoter Score Gaming Customer Expectations Customer Service 97

DMG Consulting

MARCH 18, 2020

Anyone who has gone to a grocery store or Costco in the past 2 weeks in New York and New Jersey has found empty shelves, and this is likely the case in other states like Washington and countries like Australia, where the COVID-19 has started to spread.

Contact Center 100

Contact Center Legal Government Text Analytics 100

Customer Bliss

JUNE 14, 2019

At Johnson & Johnson, Chester plays an important role in the execution of the company’s global consumer strategy, developing new ways of selling to maximize growth and value creation within the sales organization. Chester is based in New Brunswick, New Jersey. Chester holds an MBA (Marketing) and a B.COM.

E-commerce 64

E-commerce Gambling Retail Social Media 64

Customer Bliss

JUNE 8, 2017

I’m in Bellevue or traveling, Juergen is in Tampa or New Jersey, and Ted is in Texas. MailChimp (emailing), various podcast recording tools including good ol’ Skype, and Google Docs/Drive for multi-location community.

Customer Experience 40

Customer Experience Social Media Technology Technology 40

BeyondPhilosophy

APRIL 21, 2022

Sure, they might be 40-plus, living in a 4-bedroom in New Jersey, but that isn’t why they subscribe to your service. Demographic and geographic information is one of those inputs, but not the only ones. You have to know why people are doing what they do so you can talk to them in a language that is relevant to them.

Entertainment 59

Entertainment Customer Satisfaction CX 59

1 to 1

FEBRUARY 2, 2016

To help celebrate its 50th anniversary, Mountain Creek, a ski resort in Northwest New Jersey, notified customers that it was offering $7.50 Last week, I received a nice surprise in my email inbox. lift tickets after 3 p.m. that day (equivalent to the cost of a lift ticket there in 1965).

Customer Loyalty 26

Customer Loyalty Customer Experience 26

CSAT.AI

APRIL 14, 2021

Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million. Customer service agents could be subject to chaotic new state or national legislation.

Contact Center 52

Contact Center CX Customer Service NPS 52

Qualtrics

FEBRUARY 6, 2019

My dream is to open a community restaurant that serves all members of the community, regardless of their ability to pay (in the vein of what Jon Bon Jovi is doing in New Jersey). Career is in quotes because I won’t actually make money doing what I want to do.

Engineering 37

Engineering Start-ups 37

ProProfs

SEPTEMBER 30, 2020

Answer- New Jersey Education Association. Answer- The art and science of teaching. What term for an institution of higher learning comes from a Latin word meaning “the whole”? Answer- University. What does NJEA stand for? What views intelligence as ability-focused, finite, and determined at birth? Answer- Fixed Mindset.

Sports 98

Sports Education Gaming Government 98

Hodusoft

AUGUST 16, 2023

Apart from providing internet services from its Manhattan facility, it also has offices in Newark in New Jersey, Brighton in Massachusetts, Newfield in Connecticut, and Burlington in Vermont. Multi-branch operations Many ISPs also have multi-branch operations. Let’s take the hypothetical Manhattan-based ISP for example.

Technology 52

Technology Technology Customer Retention Entertainment 52

ClientSuccess

JULY 29, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. We’re fortunate enough to not only have clients throughout the entire country but our team works that way as well.

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59

ClientSuccess

SEPTEMBER 24, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. We’re fortunate enough to not only have clients throughout the entire country but our team works that way as well.

Engineering 40

Engineering NPS Start-ups Sales 40

Comm100

MAY 22, 2020

Other examples include: “Big Ben,” “Buckingham Palace,” “London Bridge” and “The London Eye” for London; “Atlantic City Walkers” for New Jersey, “Plymouth Rockstars” for Massachusetts and. The Jonas Brothers” from Wyckoff, New Jersey. The Alcatraz Team” for San Francisco or. The Bay” for both San Francisco and Miami.

Omnichannel 52

Omnichannel Sales Sports Social Media 52

Comm100

MARCH 8, 2018

Other examples include: “Big Ben,” “Buckingham Palace,” “London Bridge” and “The London Eye” for London; “Atlantic City Walkers” for New Jersey, “Plymouth Rockstars” for Massachusetts and. The Jonas Brothers” from Wyckoff, New Jersey. The Alcatraz Team” for San Francisco or. The Bay” for both San Francisco and Miami.

Sales 12

Sales Sports Innovation Customer Service 12