Customer Experience Matrix

AUGUST 3, 2007

And if you had a longer trail of relations the SQL gets uglier: let’s say the order headers were linked to customer IDs which were linked to customer accounts which were linked to addresses, and you wanted to find products sold in New Jersey. That’s a whole lot of joining going on. Why is this a big deal?

Technology 54

Technology Technology Start-ups Gaming 54

Beyond Philosophy

APRIL 21, 2022

Sure, they might be 40-plus, living in a 4-bedroom in New Jersey, but that isn’t why they subscribe to your service. Demographic and geographic information is one of those inputs, but not the only ones. You have to know why people are doing what they do so you can talk to them in a language that is relevant to them.

Entertainment 88

Entertainment Customer Satisfaction CX 88

Customer Bliss

JUNE 14, 2019

At Johnson & Johnson, Chester plays an important role in the execution of the company’s global consumer strategy, developing new ways of selling to maximize growth and value creation within the sales organization. Chester is based in New Brunswick, New Jersey. Chester holds an MBA (Marketing) and a B.COM.

E-commerce 64

E-commerce Gambling Retail Social Media 64

Customer Bliss

MAY 8, 2018

All that changed in 1935 when she married Fred Spector and came to work in the family business in Perth Amboy, New Jersey. But at the butcher shop in the sub-freezing New Jersey winters, she would bundle up in inelegant layers of clothing and wool mittens cut off at the finger tips. She was used to that.

Non-Profits 40

Non-Profits Start-ups Retail Customer Experience 40

Comm100

MAY 22, 2020

Other examples include: “Big Ben,” “Buckingham Palace,” “London Bridge” and “The London Eye” for London; “Atlantic City Walkers” for New Jersey, “Plymouth Rockstars” for Massachusetts and. The Jonas Brothers” from Wyckoff, New Jersey. The Alcatraz Team” for San Francisco or. The Bay” for both San Francisco and Miami.

Omnichannel 52

Omnichannel Sports Sales Social Media 52

Customer Bliss

JUNE 8, 2017

I’m in Bellevue or traveling, Juergen is in Tampa or New Jersey, and Ted is in Texas. MailChimp (emailing), various podcast recording tools including good ol’ Skype, and Google Docs/Drive for multi-location community.

Customer Experience 40

Customer Experience Social Media Technology Technology 40

Customer Experience Matrix

MAY 11, 2019

Turned out she was from New Jersey. By the time they arrived, Jamie had decided to try the new machine. So there’s a risk, but if you’re willing, we can give it a shot.” On the ride back to the LOST office, Jamie and Emily chatted more about this universe, the flipping device, and their previous lives. And married.

Social Media 78

Social Media Government Start-ups Legal 78

1 to 1

FEBRUARY 2, 2016

To help celebrate its 50th anniversary, Mountain Creek, a ski resort in Northwest New Jersey, notified customers that it was offering $7.50 Last week, I received a nice surprise in my email inbox. lift tickets after 3 p.m. that day (equivalent to the cost of a lift ticket there in 1965).

Customer Loyalty 26

Customer Loyalty Customer Experience 26

Lightico

MARCH 23, 2022

The following states require licensure: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota , Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York , North (..)

Retail 52

Retail Innovation Sales Customer Service 52

CSAT.AI

APRIL 14, 2021

Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million. Customer service agents could be subject to chaotic new state or national legislation.

Contact Center 52

Contact Center CX Customer Service NPS 52

Uplifting Service

AUGUST 4, 2022

Just barely beat out Newark, New Jersey, this year. My home airport in the country of Singapore is called Changi International Airport and it’s been rated the number one airport in the world, seven years in a row. That is a joke.

Start-ups 40

Start-ups Customer Service 40

Qualtrics

FEBRUARY 6, 2019

My dream is to open a community restaurant that serves all members of the community, regardless of their ability to pay (in the vein of what Jon Bon Jovi is doing in New Jersey). Career is in quotes because I won’t actually make money doing what I want to do.

Engineering 37

Engineering Start-ups 37

ClientSuccess

JULY 29, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. We’re fortunate enough to not only have clients throughout the entire country but our team works that way as well.

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59

Qualtrics

NOVEMBER 12, 2021

Located in Wayne, New Jersey, William Paterson University is a public institution with approximately 10,000 students. How William Paterson University is turning insights into action and driving a better student experience.

Innovation 26

Innovation Construction Actionable Insights Technology 26

Gainsight

JULY 11, 2023

We have two offices in New Jersey (USA) and Wroclaw (Poland), which serve as gathering places for our 55 amazing teammates. Over the past five years, we’ve achieved a revenue growth rate between 35-50% per year with a modest outside investment.

Education 40

Education B2B Innovation CRM 40

Hodusoft

AUGUST 16, 2023

Apart from providing internet services from its Manhattan facility, it also has offices in Newark in New Jersey, Brighton in Massachusetts, Newfield in Connecticut, and Burlington in Vermont. Multi-branch operations Many ISPs also have multi-branch operations. Let’s take the hypothetical Manhattan-based ISP for example.

Entertainment 52

Entertainment Technology Technology Legal 52

Intercom, Inc.

APRIL 1, 2021

I sit at my Aunt Laura’s dining room table in her home in New Jersey and she tells me things about people that I don’t know, but I wish I knew, and even people that I did know, like my father. Coming from the South and slavery and moving North – some of us moved to California, Philadelphia, New Jersey, Florida.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Inside Customer Service

AUGUST 11, 2022

The other is Goatote , a reusable shopping bag system that's being piloted in New Jersey. The state of New Jersey recently banned single-use shopping bags at large grocery stores, which creates a need for reusable shopping bags. One is James Coffee Co. , You can rent an unlimited number of reusable bags for $2.50

Customer Experience 166

Customer Experience Government Customer Service Start-ups 166

ProProfs

SEPTEMBER 30, 2020

Answer- New Jersey Education Association. Answer- The art and science of teaching. What term for an institution of higher learning comes from a Latin word meaning “the whole”? Answer- University. What does NJEA stand for? What views intelligence as ability-focused, finite, and determined at birth? Answer- Fixed Mindset.

Sports 98

Sports Education Gaming Government 98

ClientSuccess

SEPTEMBER 24, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. We’re fortunate enough to not only have clients throughout the entire country but our team works that way as well.

Engineering 40

Engineering NPS Start-ups Sales 40

DMG Consulting

MARCH 18, 2020

Anyone who has gone to a grocery store or Costco in the past 2 weeks in New York and New Jersey has found empty shelves, and this is likely the case in other states like Washington and countries like Australia, where the COVID-19 has started to spread.

Contact Center 100

Contact Center Legal Government Transportation 100

Comm100

MARCH 8, 2018

Other examples include: “Big Ben,” “Buckingham Palace,” “London Bridge” and “The London Eye” for London; “Atlantic City Walkers” for New Jersey, “Plymouth Rockstars” for Massachusetts and. The Jonas Brothers” from Wyckoff, New Jersey. The Alcatraz Team” for San Francisco or. The Bay” for both San Francisco and Miami.

Sports 15

Sports Sales Innovation Customer Service 15