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How customer experience can save the environment

Inside Customer Service

The other is Goatote , a reusable shopping bag system that's being piloted in New Jersey. The state of New Jersey recently banned single-use shopping bags at large grocery stores, which creates a need for reusable shopping bags. One is James Coffee Co. , You can rent an unlimited number of reusable bags for $2.50

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The power of a great customer – vendor relationship

Customer Think

Bergen Logistics is a global third party logistics provider, based in North Bergen, New Jersey. As part of my series of customer interviews, I recently had the chance of speaking with Keith Cooper, vice president of customer experience at Bergen Logistics.

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Are You Really Confused? How You Describe Yourself is Not Seen By Others

Beyond Philosophy

Knowing that a customer is a 40-year-old man from New Jersey is not enough information. However, if you know that he is a 40-year-old man from New Jersey who enjoys cycling and drinks craft beer, you learn more about him and how to talk to him. .

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The World Is Going Crazy

Beyond Philosophy

First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time. Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers.

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Author of The Nordstrom Way: What Makes a Make Mom Proud Company

Customer Bliss

All that changed in 1935 when she married Fred Spector and came to work in the family business in Perth Amboy, New Jersey. But at the butcher shop in the sub-freezing New Jersey winters, she would bundle up in inelegant layers of clothing and wool mittens cut off at the finger tips. She was used to that.

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Wikimedia Foundation COO Janeen Uzzell on future-proofing history

Intercom, Inc.

I sit at my Aunt Laura’s dining room table in her home in New Jersey and she tells me things about people that I don’t know, but I wish I knew, and even people that I did know, like my father. Coming from the South and slavery and moving North – some of us moved to California, Philadelphia, New Jersey, Florida.

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Food for Thought: Three Customer Experience Best Practices

PeopleMetrics

I grew up in New Jersey, where family-run diners are required to operate everywhere and everywhen. It also taught me how good customer experience strategy depends on meeting the expectations of individual customers. Good, let’s eat. The Diner: Customer experience served cheap, fast, and without fuss.