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Food for Thought: Three Customer Experience Best Practices

PeopleMetrics

I grew up in New Jersey, where family-run diners are required to operate everywhere and everywhen. It also taught me how good customer experience strategy depends on meeting the expectations of individual customers. Good, let’s eat. The Diner: Customer experience served cheap, fast, and without fuss.

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Fan Experience: CX Lessons for Hosting Major Events

Customer Think

With the World Cup coming to New Jersey and the greater New York area in 2026, the time is now to create positive fan experience moments. The 2026 Soccer World Cup final promises historic attendance.

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The World Is Going Crazy

Beyond Philosophy

First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time. Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers.

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Are You Really Confused? How You Describe Yourself is Not Seen By Others

Beyond Philosophy

Knowing that a customer is a 40-year-old man from New Jersey is not enough information. However, if you know that he is a 40-year-old man from New Jersey who enjoys cycling and drinks craft beer, you learn more about him and how to talk to him. .

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The power of a great customer – vendor relationship

Customer Think

Bergen Logistics is a global third party logistics provider, based in North Bergen, New Jersey. As part of my series of customer interviews, I recently had the chance of speaking with Keith Cooper, vice president of customer experience at Bergen Logistics.

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Random Acts of Kindness Make a Difference

1 to 1

On the way to our vacation destination, we attended a family party in New Jersey that was hosted by my nephew and his wife. Instead, their car broke down alongside the New Jersey Turnpike and I suddenly found myself racing to an auto parts store with my brother (a one-time mechanic) to try to rescue them.

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What Makes QlikTech So Good?

Customer Experience Matrix

And if you had a longer trail of relations the SQL gets uglier: let’s say the order headers were linked to customer IDs which were linked to customer accounts which were linked to addresses, and you wanted to find products sold in New Jersey. That’s a whole lot of joining going on. Why is this a big deal?