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Gain Ground Managing Hybrid Contact Centers

CSAT.AI

Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million. Customer service agents could be subject to chaotic new state or national legislation. Is it worth risking your NPS and CSAT?

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7 Customer Success Mentors Share Ways to Improve “Customer Success as a Culture”

ClientSuccess

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. 3) From : Natalie Williams ; Director, Customer Success | Company : SmashFly Technologies | Location : Orange County, California.