New Jersey, Start-ups and Touchpoint

CSM from the Trenches: Mentors – Ashley Correll, Chief Operating Officer, Beyond Insurance

ClientSuccess

JULY 29, 2019

Let’s get started with this week’s post! I would say the first place to start is truly understanding and being to articulate your whole scope of services. We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture.

Start-ups

Start-ups Innovation Touchpoint Customer Service

7 Customer Success Mentors Share Ways to Improve “Customer Success as a Culture”

ClientSuccess

SEPTEMBER 24, 2019

Let’s get started! I’ve also worked toward greater utilization of a reference program where we set up satisfied customers with potential prospects, which often results in a new sale. What’s keeping them up at night? We’ve compiled a list of answers from 7 Customer Success Mentors. What’s working for them?

Engineering

Engineering NPS Start-ups Sales

Tech Customer Success

CSM from the Trenches: Mentors – Ashley Correll, Chief Operating Officer, Beyond Insurance

7 Customer Success Mentors Share Ways to Improve “Customer Success as a Culture”

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