Beyond Philosophy

NOVEMBER 2, 2016

Yet, according to the New York Times , this is the way things are headed in the hospitality industry. Tisch Center for Hospitality and Tourism at New York University. Nor was I pleased when I was charged to park in a sprawling suburban parking lot, or when I saw the $5 price tag on the bottled water in my room.

Hospitality 167

Hospitality Hospitality Social Media Customer Expectations 167

Intercom, Inc.

MARCH 7, 2018

Think New York, London, Tokyo or San Francisco for example. As a recent New York Times essay pointed out, smaller cities cannot compete with these behemoths and either stop growing or go into decline. Jacobs saw the folly of this when she opposed the creation of a four lane highway through Greenwich Village in New York.

Transportation 208

Transportation Technology Technology Start-ups 208

Beyond Philosophy

FEBRUARY 22, 2025

.” His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers.

Finance 78

Finance Customer Experience Management Consulting Sales 78

Beyond Philosophy

FEBRUARY 8, 2025

.” His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers.

Management Consulting 78

Management Consulting Customer Loyalty Customer Experience CX 78

Inside Customer Service

NOVEMBER 3, 2022

The original Shake Shack location is in New York City's Madison Square Park. Roker was handing out samples of his new Roker Burger. The first time I visited, Al Roker was there. It was a special burger he created with Shake Shack to raise money for No Kid Hungry , a nonprofit dedicated to ending childhood hunger.

Customer Service 207

Customer Service 207

Beyond Philosophy

MARCH 1, 2025

.” His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers.

Management Consulting 78

Management Consulting Start-ups CX Sales 78

Futurelab

APRIL 26, 2024

A top practice in New York installed the machine and gave DVDs with scans to the expecting mothers. For example, the latest prenatal 3D-imaging device failed to sell to reproductive health doctors who thought their 2D machines did the job just fine. But a licensing company in the US managed to achieve major success with it.

Engineering 162

Engineering Manufacturing Innovation Start-ups 162

SurveySensum

MARCH 12, 2025

They want to compare customer satisfaction on two international routes: New York – Alaska (Route 1) and New York – Uganda (Route 2). Using cross-tabulation, they analyze feedback across key touchpointscheck-in, in-flight service, post-flight experience, and baggage handling.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

Intercom, Inc.

MAY 7, 2020

In New York City, award-winning independent restaurants are struggling to find a path forward , others are scrambling to offer takeout options to hungry customers. The New York Times). Hen’s Teeth Launch Their New ‘Fun in the Sun’ Collection (District Magazine). It’s those who adapt.

Retail 211

Retail Sales Government CRM 211

Intercom, Inc.

APRIL 30, 2020

Why Zoom Is Terrible (The New York Times). The Humble Phone Call Has Made a Comeback (The New York Times). As we continue to navigate the bizarre nature of work, life, and love in the confines of the same four walls, what else will we discover? Recommended reading.

Government 212

Government Start-ups Finance B2B 212

Beyond Philosophy

JUNE 6, 2019

The New York Times criticized the telegraph service in the 1800s saying “ it was too fast for the truth. ”. The New Yorker wrote in 1933, the telephone was considered dangerous and people were convinced if they were on one in a storm they would get hit by lightning. For example, did you know the following?

CX 141

CX Technology Technology Customer Experience 141

Myra Golden Media

FEBRUARY 24, 2022

The New York Times said that. If you need help de-escalating customers in the new era of customer service, check out my De-escalation Academy. Enroll anytime. .

Customer Service 133

Customer Service Customer Experience 133

Shep Hyken

JULY 20, 2021

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: What is process mapping?

Customer Service 137

Customer Service CX Customer Experience 137

Beyond Philosophy

NOVEMBER 30, 2016

One car rental company seems to have taken this to a new level. According to the New York Times , Payless Car Rental has a pattern of “pointlessly antagonizing its customers.”. In one case, a Payless customer returned a car and found she had been charged for personal liability insurance that she had repeatedly declined.

Customer Loyalty 167

Customer Loyalty Start-ups Customer Experience CX 167

Shep Hyken

SEPTEMBER 28, 2021

New York Times ?bestselling Reilly also hosts The Q and A Sales Podcast, where he answers the most pressing questions facing today’s sales professional. Shep Hyken is a customer service and experience expert,? bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of?

Sales 128

Sales Customer Expectations Customer Service Customer Experience 128

Shep Hyken

AUGUST 11, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Once they start coming back, make sure they are coming back for reasons that will keep them from leaving you for your competition. . Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Customer Loyalty 145

Customer Loyalty Retail Customer Service 145

Gainsight

MARCH 6, 2020

Listening to the news on AM radio. Later that morning, hearing from the Mayor of New York that we’ve lost “more than any of us can bear.”. We had a big trip planned to New York, New York—the one in Vegas—to celebrate. Bawling our eyes out. Thinking we were under attack across the country.

Event Planning 126

Event Planning Government Start-ups Sales 126

Taylor Reach Group

MAY 14, 2020

102-103, New York: Gallup Press). According to the Gallup Organization, you could do all this and more by making your way to the top quartile of employee engagement. Clifton, Jim & Harter, Jim (2019) It’s the Manager , pp.

Customer Satisfaction 171

Customer Satisfaction Sales Contact Center 171

Adrian Swinscoe

SEPTEMBER 22, 2021

Today’s interview is with Shep Hyken, who is the Chief Amazement Officer of Shepard Presentations and a New York Times and Wall Street Journal bestselling author. […]. The post The metric that is more important than NPS and CSAT – Interview with Shep Hyken first appeared on Adrian Swinscoe.

NPS 100

NPS 100

C3Centricity

JANUARY 17, 2022

This quote refers to the Catskills, a province of the Appalachian Mountains, located in southeastern New York and only 1270m high. . “Strategy and timing are the Himalayas of marketing. Everything else is the Catskills” Al Ries .

Innovation 147

Innovation Sales Customer Satisfaction CRM 147

Shep Hyken

JULY 21, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Without this rudimentary concept, your best efforts in providing the customer a good experience are tainted. While this may not seem like an important lesson, it is. Never overlook the power of being nice!

Customer Service 145

Customer Service Start-ups Customer Experience 145

Shep Hyken

SEPTEMBER 14, 2021

New York Times ?bestselling He is also the founder of the Duct Tape Marketing Consultant Network , which trains and licenses independent consultants and agencies to use the Duct Tape Methodology. Shep Hyken ?is is a customer service and experience expert,? bestselling author, award-winning keynote speaker, and your host of?

Engineering 135

Engineering Sales Customer Service 135

Conversation Agent

APRIL 7, 2022

Her husband had left for the Americas for two years to ride a horse from Buenos Aires to New York. Dame Anita Lucia Roddick founded The Body Shop out of a desire to make ends meet in 1976. You can still find some interviews she’s given online.

103

103

Shep Hyken

AUGUST 18, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Knowing your customers better than your competition knows them may be the differentiator that earns you their business. . For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Experience 145

Customer Experience Customer Service Customer Survey 145

Beyond Philosophy

SEPTEMBER 26, 2019

Berger’s research team looked at The New York Times positive and negative reviews of books and how those review affected sales. For example, if the author was well-known before the review and got a bad report in The New York Times, it hurt sales. Research even suggests that it depends. Moreover, it was substantial.

Start-ups 110

Start-ups Entertainment Customer-Centric Organization Sales 110

Shep Hyken

OCTOBER 6, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Be sure customers know how much you appreciate their business, and how you look forward to serving them again. . For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Service 141

Customer Service Customer Retention 141

Shep Hyken

NOVEMBER 3, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Breaking that down into three words: measure, interpret, and act. That’s a valuable formula for any type of business. . For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Hospitality 141

Hospitality Hospitality Customer Experience Customer Service 141

Shep Hyken

JULY 28, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The Always concept drives trust, and trust is a big reason why customers come back to do more business with you. Do it right by creating an experience that ensures customers always come back! . Follow on Twitter: @Hyken.

Customer Service 140

Customer Service Start-ups Customer Experience 140

Conversocial

APRIL 20, 2021

For us - a family of frequent travelers - this meant not seeing our friends and family who are scattered across the globe between sunny Tel Aviv and busy New York. During this year, travel bans have been imposed and removed with every passing season.

Customer Experience 103

Customer Experience 103

Customers That Stick

JANUARY 30, 2020

FROM THE PUBLISHER: From New York Times bestselling author Jon Acuff, a book for those who want relief from always starting and never being done. Check out the video below to hear Adam’s one win that you can take away from Finish to improve your organization’s customer experience and customer service. About Finish.

Start-ups 113

Start-ups AI Customer Service Customer Experience 113

The DiJulius Group

MARCH 3, 2021

Stan’s books on business culture have landed on the bestseller list of The New York Times, The Wall Street Journal, and USA Today. The DiJulius Group’s Chief Revolution Officer John DiJulius interviews Stan Slap, renowned thought leader in company culture. Read Full Article.

98

98

Shep Hyken

JULY 14, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The idea is that they come up with ways to take care of a customer, but if they feel they are forced to use, “No” for an answer, they go to their manager or supervisor for support. Hence, “One to say YES and two to say NO.”.

Hospitality 143

Hospitality Hospitality Transportation Customer Service 143

Shep Hyken

SEPTEMBER 29, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Think about what it takes to be world-class. That’s what the best companies are doing, and you can do it too! . For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Hospitality 137

Hospitality Hospitality Manufacturing Retail 137

Shep Hyken

SEPTEMBER 15, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. And maybe that idea is so good that customers would pay you for the privilege of doing business with you, even if they don’t have to.? . Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Retail 143

Retail Gaming Start-ups Customer Service 143

Fonolo

JANUARY 20, 2020

It’s a great time to be a contact center agent in New York state, who seem to be very fond of its telephony workers. And then —likely still fired up from ‘New Year, New New York’ memes — legislators passed a law that penalizes companies for moving call centers overseas.

Customer Service 117

Customer Service Contact Center Healthcare Omnichannel 117

Shep Hyken

JULY 7, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Customer experience includes customer service – and everything else a customer might experience when doing business with you. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Customer Service 135

Customer Service Customer Experience Gaming CX 135

Shep Hyken

SEPTEMBER 8, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. I believe these, and other reasons in the book, fall into the category of common sense. Yet, it surprises me how many companies and employees fail to deliver on these basic ideas. . Follow on Twitter: @Hyken.

Social Media 141

Social Media Customer Service Sales Customer Loyalty 141