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Seven Ways to Engage Your Customers Using Social Media

Beyond Philosophy

Social Media can level the playing field. Even solo entrepreneurial businesses can create a global presence using social media. Another benefit to social media is cost. You don’t need to hire a media company to buy airtime on radio and television. Social Media is a gift.

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The Best Social Media Channels for Customer Service

Shep Hyken

Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. For now, let’s address why companies aren’t using social channels. . More on why in just a moment.

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Empire Selling’s Dan Swift on using social media to drive sales leads

Intercom, Inc.

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. At LinkedIn, I launched the social selling business and brought LinkedIn Sales Navigator to market. The foundations of social selling.

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New York Times Op-Ed Mentions Containment Rate

Fonolo

So, you can imagine my delight to see “containment rate” mentioned in a New York Times Op-Ed last week! Social Media as a Contact Center Touchpoint. Containment rate is a well-established performance metric in the customer service world, but not as well-known as NPS or hold time. Investing in Agents.

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Attributes of a Successful Social Media Strategy

1 to 1

What makes a successful social media strategy? That was the question on many minds at last week''s Connect via Hootsuite event in New York City. Customer Engagement Social Media employeeempowerment hootsuite socialmediamarketing socialmediastrategy' 1to1Media.com/weblog.

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Outrageous! Hotels keep on charging!

Beyond Philosophy

Yet, according to the New York Times , this is the way things are headed in the hospitality industry. Tisch Center for Hospitality and Tourism at New York University. People complained on social media and even started a change.org petition. hotels are expected to add on $2.55

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Faces of Customer Experience: Ali Banks

Customers That Stick

Her food adventure brought her back home to New York and now Chicago. Recently, I was flying back to Chicago from New York on JetBlue. I had my favorite cut of meat from my old butcher shop that I worked at in New York all packed up to bring home for a special dinner. Fill-In-The-Blank. >