eglobalis

JULY 2, 2024

The Imperative for Diverse Metrics and Measurements in Understanding Customer Sentiment Introduction Net Promoter Score (NPS) has established itself as a popular metric for evaluating customer loyalty, satisfaction levels, and the likelihood of customer churn. In accounting, your Net Operating Profit number tells you nothing about causes.

NPS 468

NPS Customer Feedback Net Promoter Score B2C 468

Retently

NOVEMBER 27, 2024

Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level. If tracking behavior is about understanding the present, predictive analytics is about planning for the future. If CAC is higher than LTV, it’s a red flag for your profitability.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

SurveySensum

FEBRUARY 4, 2025

In fact, according to research, companies that focus on customer expectations not only grow significantly faster but are 60% more profitable. This can destroy your financial budget and be heavy on your pockets, making compliance non-negotiable. And that’s why, precisely, Ive done the heavy lifting for you.

Compliance 52

Compliance Start-ups Healthcare AI 52

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. How many non-profits would like to do some kind of survey, but they don’t have a survey tool? This is really close to my heart. I love all of his books.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SugarCRM

APRIL 12, 2021

Increasing customer retention by a mere 5% can be increase profit by more than 25% , proving that it’s valuable to keep your current customers and also saves your sales team from burnout by continually increasing quotas. Customer acquisition costs more than customer retention. Build a Customer Experience Strategy.

Non-Profits 26

Non-Profits Artificial Intelligence CRM Predictive Analytics 26