CX Accelerator

OCTOBER 7, 2019

However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?” Step Three: Collaborate and Listen to Employees A company’s growth and profitability are linked to the satisfaction of its workforce. Hence, if you start with the EX, you will improve your customer experience.

CX 261

CX Customer Experience Non-Profits Contact Center 261

CX Accelerator

OCTOBER 7, 2019

However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?”. A company’s growth and profitability are linked to the satisfaction of its workforce. Hence, if you start with the EX, you will improve your customer experience. Engage non-customer-facing roles.

CX 182

CX Customer Experience Non-Profits Contact Center 182

CX Accelerator

OCTOBER 7, 2019

However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?”. A company’s growth and profitability are linked to the satisfaction of its workforce. Hence, if you start with the EX, you will improve your customer experience. Engage non-customer-facing roles.

CX 182

CX Customer Experience Non-Profits Contact Center 182