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Building a Customer Experience (CX) Strategy

CX Accelerator

Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. Step Three: Collaborate and Listen to Employees A company’s growth and profitability are linked to the satisfaction of its workforce. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter.

CX 261
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Building a Customer Experience (CX) Strategy

CX Accelerator

Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. A company’s growth and profitability are linked to the satisfaction of its workforce. Engage non-customer-facing roles. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Back To CX Accelerator Blog.

CX 182
article thumbnail

Building a Customer Experience (CX) Strategy

CX Accelerator

Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. A company’s growth and profitability are linked to the satisfaction of its workforce. Engage non-customer-facing roles. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Back To CX Accelerator Blog.

CX 182