eglobalis

JULY 2, 2024

In accounting, your Net Operating Profit number tells you nothing about causes. Siemens and Unilever, like all the companies I know, use several metrics, data analytics, and KPIs to drive conclusions. For instance, a company’s operating profit number is useless without additional metrics and other supporting information.

NPS 456

NPS Customer Feedback Net Promoter Score B2C 456

CX Journey

SEPTEMBER 24, 2015

In June, I shared a definition of Customer Insight that I find useful: A non-obvious understanding about your customers, which if acted upon, has the potential to change their behaviour for mutual benefit. Paul Laughlin has over 20 years experience of leading teams to generate profit from analysing data. Any other tips you can share?

Non-Profits 71

Non-Profits Predictive Analytics Age of the Customer Customer Experience 71

Retently

NOVEMBER 27, 2024

Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level. If tracking behavior is about understanding the present, predictive analytics is about planning for the future. If CAC is higher than LTV, it’s a red flag for your profitability.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Callminer

NOVEMBER 6, 2019

However, this is only possible when such data is understandable for non-data-scientists. For example, showing the growth in sales each year requires a different visualization than showing the connection between discounted items and their profitability. How you want to present and communicate your insights to others.

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140

SurveySensum

FEBRUARY 4, 2025

In fact, according to research, companies that focus on customer expectations not only grow significantly faster but are 60% more profitable. This can destroy your financial budget and be heavy on your pockets, making compliance non-negotiable. And that’s why, precisely, Ive done the heavy lifting for you.

Compliance 52

Compliance Start-ups Healthcare AI 52

Hodusoft

OCTOBER 19, 2023

Performance Metrics and Predictive Analytics: Implement necessary key performance indicators (KPIs) like cost per customer, cost per call, and overall operational costs that can help in tracking expenses and reducing costs. Make use of predictive analytics to determine future costs based on historical data and trends.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

ClearAction

JULY 23, 2023

Predictive analytics managers are collecting customer data and creating algorithms for real-time and what-if scenario right-sizing of information, offers, and solutions. Always reserve 50-70% of budget and bandwidth to address the non-technology aspects of CX excellence.

Government 62

Government B2B CXM Customer Experience 62