Remove Non-Profits Remove Predictive Analytics Remove Sentiment Analysis
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Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

eglobalis

In accounting, your Net Operating Profit number tells you nothing about causes. Comprehensive feedback from multiple sources, integrating Voice of the Customer (VOC), metrics, measurements, data analytics, real-time sentiment analysis, and evolving AI developments, is essential for gaining a complete customer understanding.

NPS 453
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How to Choose the Best Data Visualization Tools

Callminer

However, this is only possible when such data is understandable for non-data-scientists. For example, showing the growth in sales each year requires a different visualization than showing the connection between discounted items and their profitability. How you want to present and communicate your insights to others.