SurveySensum

JULY 2, 2023

And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others. Key Features Its text analytics features automatically tag and segment customers based on their feedback. The capabilities include text analytics , predictive analysis, and trend analysis.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

SEPTEMBER 12, 2023

Conversely, in Robin’s case, the email survey failed to collect feedback effectively due to his non-engagement. Around 80% of growing companies employ customer surveys for this purpose, while only 58% of non-growing companies follow suit. This highlights the importance of in-app surveys. But, what are In-App Surveys? The result?

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

JUNE 4, 2024

SurveyMonkey SurveyMonkey is widely used by businesses, educational institutions, non-profits, and researchers for various purposes including market research, customer feedback, employee engagement, and academic research. G2 Review : 4.2/5

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

InteractionMetrics

NOVEMBER 11, 2019

Direct, Non-Survey Feedback. Often, the keys to causality are in the text responses to your open-ended questions. Here, even if you have text analytics, you’ll want to code the data. Toward the most productive, profitable customer surveys! Exporting data, cleaning data…it all takes time.

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

InteractionMetrics

NOVEMBER 11, 2019

Direct, Non-Survey Feedback. Often, the keys to causality are in the text responses to your open-ended questions. Here, even if you have text analytics, you’ll want to code the data. Toward the most productive, profitable customer surveys! Exporting data, cleaning data… it all takes time.

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

SurveySensum

MARCH 17, 2025

QuestionPro: Limited Features in the Basic Plan The availability of advanced features like specific survey question types and in-depth analytics tools exclusively in premium plans can make QuestionPro cost-prohibitive for organizations with limited budgets, such as smaller companies, startups, and non-profits.

CX 52

CX Close the Loop Text Analytics Actionable Insights 52

SurveySensum

MARCH 14, 2025

Whether you’re a startup validating an idea or an established business looking to expand, market research is the key to making smarter, more profitable decisions. This also leads to better ROI on marketing campaigns, as you can focus on the most profitable customer segments. Ever launched a marketing campaign that flopped?

Social Media 52

Social Media Non-Profits E-commerce AI 52

SurveySensum

APRIL 18, 2025

AI-Powered Text Analytics Bid farewell to manual number-crushing. With AI-powered text analytics, SurveySensum identifies critical issues in seconds, automatically extracting customer complaints and sentiments from open-ended feedback. Custom Dashboards Information overload?

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52