SurveySensum

SEPTEMBER 24, 2024

Limited touchpoints : With the “essential” plan you can add up to 5 unique touchpoints and with the “pro” one you can only add up to 7 unique touchpoints, limiting touchpoint analysis. The tool provides free upgrades for non-profit organizations. The platform has reliable and responsive customer support.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

JUNE 6, 2024

It is widely used by businesses, academic institutions, non-profit organizations, and individuals to gather feedback, conduct research, and collect data on various topics. QuestionPro is widely used by businesses, academic institutions, market researchers, and non-profit organizations to gather data and gain actionable insights.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. It also enables businesses to easily track and analyze customer interactions across various touchpoints. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

JULY 30, 2024

Engage with customers in a non-intrusive manner. Post-Transaction Surveys Understanding customer experience and satisfaction post-transaction will help you gain insights and improve your post-transaction touchpoints like delivery services, customer support, etc. Want to create email surveys but don’t know where to start? Open-ended) 3.

Healthcare 52

Healthcare Non-Profits NPS Customer Satisfaction 52

SurveySensum

SEPTEMBER 12, 2023

Conversely, in Robin’s case, the email survey failed to collect feedback effectively due to his non-engagement. Around 80% of growing companies employ customer surveys for this purpose, while only 58% of non-growing companies follow suit. It is important to choose the right touchpoint for your survey. The result?

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

JULY 2, 2023

And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others. Key Features Its text analytics features automatically tag and segment customers based on their feedback. The capabilities include text analytics , predictive analysis, and trend analysis.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

MARCH 17, 2025

QuestionPro: Limited Features in the Basic Plan The availability of advanced features like specific survey question types and in-depth analytics tools exclusively in premium plans can make QuestionPro cost-prohibitive for organizations with limited budgets, such as smaller companies, startups, and non-profits.

CX 52

CX Close the Loop Text Analytics Actionable Insights 52