Customer Bliss

FEBRUARY 1, 2019

A graduate of the University of North Carolina at Asheveille (BS) and Miami University (MS), Rhiannon Hoeweler has been a part of the Cincinnati Zoo & Botanical Garden family for over 10 years. We all want to succeed together and we’re better together. So, being able to open up and ask for help is just so crucial.

Hospitality 50

Hospitality Hospitality Retail Gaming 50

Intercom, Inc.

APRIL 1, 2021

I know the great migration, but I hear my Aunt Laura tell me about the train ride that she took when my uncles and my father went before them, ahead of them, and then they sent for the family, and how they got on the train from North Carolina and crossed the Mason-Dixie line. This is what creates a complete life.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Customer Bliss

FEBRUARY 21, 2018

He lives in Durham, North Carolina. The Heath Brothers books have sold over 2 million copies worldwide and been translated into 33 languages. Dan is currently a Senior Fellow at Duke University’s CASE center, which supports entrepreneurs who are fighting for social good.

Social Media 67

Social Media CX Retail Customer Experience 67

ClientSuccess

MAY 23, 2019

Location : Greenville, North Carolina Area. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Let’s get started with this week’s post! From : Shannon Kenedy. Company : Game Plan. Question 1. How has it helped you?

Gaming 51

Gaming Start-ups Touchpoint 51

Help Scout

FEBRUARY 11, 2019

Even nine years after I’ve graduated, every time I go back to my alma mater in North Carolina, I beeline to Summit. At my favorite college haunt, Summit Coffee , for example, I chatted with the barista almost every day for four years. It was one of the best customer service relationships of my life.

E-commerce 40

E-commerce Customer Relationship Management Customer Relationship Social Media 40

Intercom, Inc.

AUGUST 8, 2019

Lane: I grew up in North Carolina, and there wasn’t a lot to do. You can listen to our full conversation above, or read a transcript of our conversation below. Learning support at scale. Kaitlin: Lane, welcome to the show. Kick things off for us by telling us a little bit about your career journey. So I got into the internet.

Customer Experience 168

Customer Experience Start-ups Engineering Hospitality 168

Intercom, Inc.

JULY 18, 2019

Mark: My journey to New Relic really started here in North Carolina when I started working for IBM a number of years ago. You have been working a long time in platform, so we are really excited to hear all your experience here today.

Start-ups 110

Start-ups Innovation Technology Technology 110

Beyond Philosophy

SEPTEMBER 21, 2016

Guests began complaining of discrimination on social media, a North Carolina host was banned from the site after making racist remarks, and a federal discrimination lawsuit was filed. First there was a Harvard study showing that guests with African-American names were 16 percent less likely to successfully book a rental on the website.

Social Media 167

Social Media Engineering Customer Experience CX 167

Qualtrics

NOVEMBER 4, 2019

I grew up in North Carolina and went to college in California. I love forming connections and building trust, and the TAM role enables me to do that internally and externally. So, you’re not originally from Utah – can you tell us your story of moving here?

Start-ups 4

Start-ups 4

1 to 1

JUNE 10, 2022

Headquartered in Charlotte, North Carolina, Hendrick Automotive Group represents 130 franchises across more than a dozen states and employs about 11,000 people.

Manufacturing 26

Manufacturing Sentiment Analysis Touchpoint Start-ups 26