Customer Bliss

FEBRUARY 21, 2018

Build A Culture That Supports “Wiggle Room” You may know from some of my social media and blog posts that I’m a fan of Southwest Airlines. Dan is currently a Senior Fellow at Duke University’s CASE center, which supports entrepreneurs who are fighting for social good. He lives in Durham, North Carolina.

Social Media 67

Social Media CX Retail Customer Experience 67

Qualtrics

FEBRUARY 18, 2020

Dr. Brian Galla from the University of Pittsburgh will share key insights from his work on social media and self-control in the classroom. Eric Fotheringham, Director of Strategic Academic Initiatives, University of North Carolina. 15:00-15:45 // Thurs, March 11 // Growth Shop. 14:00 // Thurs, March 11.

Education 29

Education Government Social Media Healthcare 29

Help Scout

FEBRUARY 11, 2019

Even nine years after I’ve graduated, every time I go back to my alma mater in North Carolina, I beeline to Summit. Even though I’ve moved away, I still feel “close to” the brand and I follow them on social media. It was one of the best customer service relationships of my life. That couldn’t be further from the truth.

E-commerce 40

E-commerce Customer Relationship Management Customer Relationship Social Media 40

1 to 1

JUNE 10, 2022

Headquartered in Charlotte, North Carolina, Hendrick Automotive Group represents 130 franchises across more than a dozen states and employs about 11,000 people.

Manufacturing 26

Manufacturing Sentiment Analysis Touchpoint Retail 26

Beyond Philosophy

SEPTEMBER 21, 2016

Guests began complaining of discrimination on social media, a North Carolina host was banned from the site after making racist remarks, and a federal discrimination lawsuit was filed.

Social Media 167

Social Media Engineering Customer Experience CX 167