Intercom, Inc.

SEPTEMBER 30, 2021

In this episode, we sat down with Rebecca to talk about her mission to make mental health care scalable and accessible for all, and how the pandemic and technology are radically changing the way we think about mental health care. That was because that technology existed, but it only existed in labs in the US. What was that like?

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Intercom, Inc.

APRIL 1, 2021

She joined the ranks in early 2019, after spending 16 years at General Electric working as a director for its technology and healthcare programs and leading the Women in Technology initiative to address the gender imbalance in technical fields and get more women involved. Then, I led an initiative for GE for women in technology.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Intercom, Inc.

AUGUST 8, 2019

Lane: I grew up in North Carolina, and there wasn’t a lot to do. That’s the direction that we’d be likely to go in, in terms of thinking about technology in that way. You can listen to our full conversation above, or read a transcript of our conversation below. Learning support at scale. So I got into the internet.

Customer Experience 168

Customer Experience Start-ups Engineering Hospitality 168

Intercom, Inc.

JULY 18, 2019

Mark: My journey to New Relic really started here in North Carolina when I started working for IBM a number of years ago. We were looking at really interesting web-based technologies that were emerging in the consumer space that would apply to the enterprise. This is transforming, fundamentally, every business in the world.

Start-ups 110

Start-ups Innovation Technology Technology 110

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. Eric Fotheringham, Director of Strategic Academic Initiatives, University of North Carolina. See how the University of North Carolina's digital transformation helped connect with non-traditional students by embracing an omni-channel approach to education. What’s new in XM?

Education 29

Education Government Social Media Healthcare 29

Help Scout

FEBRUARY 11, 2019

Even nine years after I’ve graduated, every time I go back to my alma mater in North Carolina, I beeline to Summit. As data and technology evolve,it’s easier to personalize the specific “value elements” you fulfill for a segment or group. It was one of the best customer service relationships of my life.

E-commerce 40

E-commerce Customer Relationship Management Customer Relationship Social Media 40