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Must-see education sessions at X4 2020

Qualtrics

Get hands on with the technology. See how delivering real-time, 1-to-1 personalized experiences across touchpoints can drive measurable benefits for your company. Eric Fotheringham, Director of Strategic Academic Initiatives, University of North Carolina. Jump straight to: Morning mainstage inspiration. What’s new in XM?

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Why Customer Relations Are Vital to Your Business

Help Scout

Even nine years after I’ve graduated, every time I go back to my alma mater in North Carolina, I beeline to Summit. As data and technology evolve,it’s easier to personalize the specific “value elements” you fulfill for a segment or group. It was one of the best customer service relationships of my life.