ClientSuccess

MAY 23, 2019

Location : Greenville, North Carolina Area. Cole Sanders, ClientSuccess – How Valued Engagement Touchpoints Help Build a Proactive Customer Success Strategy. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Let’s get started with this week’s post!

Gaming 51

Gaming Start-ups Touchpoint 51

Qualtrics

FEBRUARY 18, 2020

See how delivering real-time, 1-to-1 personalized experiences across touchpoints can drive measurable benefits for your company. Eric Fotheringham, Director of Strategic Academic Initiatives, University of North Carolina. 15:30-15:50 // Weds, 11 March // Growth Shop. Create an unmatched connected customer experience.

Education 29

Education Government Social Media Healthcare 29

Help Scout

FEBRUARY 11, 2019

Even nine years after I’ve graduated, every time I go back to my alma mater in North Carolina, I beeline to Summit. Only when you take every touchpoint and every conversation seriously can you build value, consistency, trust, and emotional connection that last a lifetime. That couldn’t be further from the truth.

E-commerce 40

E-commerce Customer Relationship Management Customer Relationship Social Media 40

1 to 1

JUNE 10, 2022

Headquartered in Charlotte, North Carolina, Hendrick Automotive Group represents 130 franchises across more than a dozen states and employs about 11,000 people. You know, the touchpoints are anywhere from 30 to 50 different touchpoints before a customer even shows up at our store or contacts the store.

Manufacturing 26

Manufacturing Sentiment Analysis Touchpoint Retail 26