CX Accelerator

OCTOBER 7, 2019

NPS, CSAT, CES, etc.)?How Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. How will you analyze and interpret results to gain insights and uncover trends?How How will you define success?

CX 261

CX Customer Experience Non-Profits Contact Center 261

CX Accelerator

OCTOBER 7, 2019

NPS, CSAT, CES, etc.)? Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Mapping your customer journey and get into their minds as they interact with your products or services. How will you define success?

CX 182

CX Customer Experience Non-Profits Contact Center 182

CX Accelerator

OCTOBER 7, 2019

NPS, CSAT, CES, etc.)? Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Mapping your customer journey and get into their minds as they interact with your products or services. How will you define success?

CX 182

CX Customer Experience Non-Profits Contact Center 182