Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference. We know that choosing the right NPS software can be overwhelming, with so many options out there. Why is it important?

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Futurelab

APRIL 4, 2023

He answered (truthfully) 100 NPS surveys he received over the year to see what happened. The above story shows two things wrong with the NPS (or in a broader sense, VOC) at the moment. For instance, we are working on a really exciting project we call “The Future of NPS”. The second time, in 2022, literally ONE company did.

VOC 130

VOC NPS Predictive Analytics Actionable Insights 130

DMG Consulting

AUGUST 16, 2022

Question: How are contact centers and their systems using predictive analytics? Answer: Contact centers utilize predictive analytics in a number of ways to anticipate the probability of future behaviors or occurrences, and their potential impact on the customer and employee experience and bottom line.

Predictive Analytics 48

Predictive Analytics Contact Center Net Promoter Score NPS 48

Beyond Philosophy

JULY 7, 2015

How Do You Use Emotional Data to Predict the Future? Predictive analytics explains how some organizations hypothesize a future outcome based on existing patterns from data sets in the past. If you want to learn more about Predictive Analytics, this article in the Harvard Business Review is a great start.

Net Promoter Score 113

Net Promoter Score Predictive Analytics NPS Customer Loyalty 113

ECXO

AUGUST 21, 2024

Analyzing Patterns: Use advanced analytics to identify patterns and trends. 3. Predictive Analytics: Utilize predictive analytics to foresee customer needs and behaviors. Understand what drives customer satisfaction and what leads to dissatisfaction. Anticipate their needs before they even realize them.

CX 156

CX Social Media Touchpoint Predictive Analytics 156

Zendesk

FEBRUARY 7, 2022

Predictive analytics. Predictive analytics forecasts what your customers are likely to do based on historical data. Predictive analytics also enables you to pinpoint at-risk customers and prevent churn before it happens. After studying the data, you might learn long resolution times are the problem.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

Lumoa

NOVEMBER 8, 2017

The most widely used customer experience metric NPS (check what Net Promoter Score is about and how to use it for your company) actually gives all the necessary ingredients for the actionability. Machine learning is can be utilized to make predictions based on the historical data as long as there is a large amount of it.

Customer Feedback 110

Customer Feedback AI Net Promoter Score Machine Learning 110

InteractionMetrics

APRIL 17, 2025

Features & Usability Survey Vista includes templates for NPS, CSAT, engagement, and exit survey creation. Where It Falls Short: Lacks Qualtrics deeper analytics, and yet those analytics dont replace the type of robust analytics like youd get through SPSS. Their interface for the NPS question could be better.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Net Promoter System Net Promoter System, or NPS, consists of the Net Promoter Score and open text feedback.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. What is an NPS tool? How to choose the right NPS tool? 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. What is an NPS tool? to help you make the most of your NPS survey. .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

InteractionMetrics

MARCH 27, 2025

The easiest way to keep your customers feeling well cared-for is to use technology to predict their needs. Use analytics to predict future interests: Predictive analytics allows you to proactively suggest products or services, impressing customers with your insightfulness.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. QuestionPro : AskWhy is a combination of NPS , root cause, and comment question types.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Win the Customer

DECEMBER 11, 2023

Net Promoter Score (NPS) A fundamental metric, NPS reflects the likelihood of customers recommending your brand to others. Senior service managers need to track NPS regularly, diving deep into segmented data to comprehend varying experiences among different customer demographics.

Net Promoter Score 69

Net Promoter Score Sentiment Analysis Customer Experience Predictive Analytics 69

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. without hassles.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

JANUARY 13, 2025

While metrics like CSAT or NPS focus on the big picture such as overall happiness or loyalty CES zooms in on the little moments that can make or break a customers experience. When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

SurveySensum

MARCH 19, 2025

Qualtrics, Microsoft Forms, and SurveySensum The Introduction Qualtrics is known for its predictive analytics and advanced surveys, while Microsoft Forms for its user-friendliness and simplicity. Let’s dive in and find out which platform Qualtrics or Microsoft Forms is the right choice for you.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Aquire

OCTOBER 19, 2021

Diagnostic analytics. Predictive analytics. Helps you predict future customer behavior. Prescriptive analytics. Perhaps the most popular way to measure loyalty is the NPS (Net Promoter Score) survey. If you’re thinking of implementing NPS surveys, check out our Ultimate Guide to NPS.

Social Media 97

Social Media Net Promoter Score NPS Omnichannel 97

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Hodusoft

NOVEMBER 27, 2024

Its sophisticated features, such as AI-powered chatbots, predictive analytics, and knowledge bases, enable faster response and resolution times. Net Promoter Score (NPS) This measures customer satisfaction and loyalty by asking how likely customers are to recommend your product or service to others.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

FEBRUARY 17, 2025

Most Popular Features Pre-built Survey Templates : 100+ industry-specific customizable survey templates for NPS, CSAT, CES, and more, allowing for quick and easy survey creation. Define Your Business Goals and Use Cases Before selecting a text analytics tool, clearly identify what you want to achieve.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Retently

NOVEMBER 27, 2024

Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level. If tracking behavior is about understanding the present, predictive analytics is about planning for the future. Use buyer journey mapping to see where customers drop off.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

SurveySensum

MARCH 26, 2025

It uses sentiment analysis, opinion mining, and predictive analytics to understand customer feedback, market trends, and brand perception. For instance, companies use text analytics to monitor social media sentiment and adjust their marketing strategies accordingly.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Aquire

DECEMBER 21, 2021

There’s so much intriguing tech to look into, such as: Artificial intelligence and chatbots Augmented reality and virtual reality Voice and visual search tools Artificial design intelligence Predictive analytics Cobrowsing technology Internet of Things (IoT). For example, do you practice social listening?

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Lumoa

APRIL 28, 2024

Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. NPS) and use deep dive features such as highlighting correlations between insights and background variables. As a result, their NPS score went up by 10pts and they increased their response rate by 164%.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Aquire

SEPTEMBER 18, 2021

You can also focus on customer service KPIs, like NPS, CSAT, or CES (Customer Effort Score). Reduce churn with predictive analytics. Remember, if it can’t be measured, it can’t be improved. There’s plenty of data out there. Average response and resolution time, for example. Make use of the right technology and tools.

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Doing CX Right

AUGUST 21, 2022

Richard Owen, CEO at OCX Cognition and co-creator of the NPS system, and Stacy Sherman discuss how to achieve business growth and reduce customer risk BEFORE it’s too late. Listen to proven methodologies and controversial topics that get you thinking and doing CX differently.

NPS 75

NPS Business Growth CX Predictive Analytics 75

SurveySensum

FEBRUARY 4, 2025

You can design customizable surveys NPS , CSAT, CES, CSI, ENPS, Product Onboarding, and more This is not open-source. month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order.

Compliance 52

Compliance Start-ups Healthcare AI 52

Retently

DECEMBER 10, 2024

But lets get into more details to highlight Retentlys unique features : Key Features: Comprehensive CX Metrics : Supports NPS, CSAT, and CES surveys, providing a well-rounded view of customer satisfaction, effort, and loyalty across different touchpoints. Qualtrics stands out for its analytics and reporting tools.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

NOVEMBER 21, 2023

NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. In this article, we will go over how AI has transformed customer feedback analysis in detail while throwing some light on the trends, challenges, and the future. It can provide all the necessary ingredients for actionability.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

ClearAction

OCTOBER 16, 2019

Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics. Digital marketing and predictive analytics are vital to real-time customer experience effectiveness. 1 2018 NPS® & CX Benchmarks Report , CustomerGauge.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Customer Bliss

MAY 4, 2017

Citrix did some great work at that time on predictive analytics and intentional customer experience, as a side note. ” The company did have content and was using NPS. Love it when that happens.) Tabitha was a big part of that. Tabitha got to enter with two employees.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Both online and in-store experiences offer distinct advantages and can complement each other to provide a holistic and satisfying customer journey.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Confirmit

NOVEMBER 20, 2018

Areas like predictive analytics, text analytics , and deep learning can help us to find what might otherwise be a needle in a haystack. It’s a shock to some CX professionals, but not everyone in the company is bowled over by the latest NPS® score! Step one is to identify the problem we need to solve.

AI 40

AI Text Analytics Predictive Analytics NPS 40