SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. without hassles.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. QuestionPro : AskWhy is a combination of NPS , root cause, and comment question types.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Retently

JANUARY 13, 2025

While metrics like CSAT or NPS focus on the big picture such as overall happiness or loyalty CES zooms in on the little moments that can make or break a customers experience. When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

SurveySensum

MARCH 26, 2025

Businesses use it for fraud detection, legal analysis, and cybersecurity to uncover critical insights that aren’t immediately visible. Text Analysis , on the other hand, focuses on interpreting text data to derive meaningful conclusions. Topic Modeling : Detects key themes and patterns across large text datasets.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Win the Customer

DECEMBER 11, 2023

Net Promoter Score (NPS) A fundamental metric, NPS reflects the likelihood of customers recommending your brand to others. This indicator encapsulates overall customer satisfaction, serving as a compass for understanding the sentiment and loyalty of your customer base.

Net Promoter Score 69

Net Promoter Score Sentiment Analysis Customer Experience Predictive Analytics 69

SurveySensum

MARCH 19, 2025

Qualtrics, Microsoft Forms, and SurveySensum The Introduction Qualtrics is known for its predictive analytics and advanced surveys, while Microsoft Forms for its user-friendliness and simplicity. Let’s dive in and find out which platform Qualtrics or Microsoft Forms is the right choice for you.

Text Analytics 52

Text Analytics Social Media AI Actionable Insights 52

Hodusoft

NOVEMBER 27, 2024

Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction. Its sophisticated features, such as AI-powered chatbots, predictive analytics, and knowledge bases, enable faster response and resolution times.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. What is an NPS tool? How to choose the right NPS tool? 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. What is an NPS tool? to help you make the most of your NPS survey. .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. without hassles.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

1 to 1

JULY 25, 2024

Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Inadequacies of NPS NPS is centered on a single question: “How likely are you to recommend us?” Read the original here.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

Retently

DECEMBER 10, 2024

But lets get into more details to highlight Retentlys unique features : Key Features: Comprehensive CX Metrics : Supports NPS, CSAT, and CES surveys, providing a well-rounded view of customer satisfaction, effort, and loyalty across different touchpoints. Qualtrics stands out for its analytics and reporting tools.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

NOVEMBER 21, 2023

In this article, we will go over how AI has transformed customer feedback analysis in detail while throwing some light on the trends, challenges, and the future. Let’s talk a bit more about how the use of AI tools transforms customer feedback analysis in the next part of this blog.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

MAY 2, 2024

So, calculate and analyze your NPS score and boost your customer loyalty with SurveySensum! The Magic of Speed Imagine a chat window where a customer’s complaint is instantly analyzed and addressed by an AI-powered assistant, offering solutions and predicting their next need. This is the power of effective customer feedback.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

InteractionMetrics

MARCH 20, 2025

At its core, Medallia focuses on real-time insights that reveal overarching sentiment and pinpoint specific touchpoints influencing NPS, CSAT, or loyalty. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities. angry social media comments).

CX 52

CX Social Media Contact Center AI 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. That said, this type of analysis can feel overwhelming for beginners or those seeking a more simplified approach. . NPS : Medallia scores 9.7, However, this comes at an additional cost.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52