eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? These tools provide a simple numerical snapshot, but their simplicity is also their Achilles heel.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

JUNE 13, 2021

Tune into social listening. Harness data analytics. Let’s take the example of NPS surveys. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening. Social media is the new front page of the internet. Source: [link].

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

SurveySensum

APRIL 28, 2025

But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment. Solution Define key VoC KPIs such as NPS, CSAT , and CES. Ensure uniform data collection methods across all touchpoints. Wrapping Up!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

SurveySensum

JANUARY 13, 2025

Lets look at how you can use technology to capture this indirect feedback: Social Media Insights: On platforms like Twitter, Instagram, and Facebook, there are customer opinions in the form of likes, comments, and mentions. By combining social media insights with other metrics, you gain a broader view of your brand perception.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52