Remove NPS Remove Social Listening Remove Unstructured Data
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4 Marketing Strategies to expand your CX Strategy

SurveySensum

Tune into social listening. Harness data analytics. Let’s take the example of NPS surveys. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening. Social media is the new front page of the internet. Source: [link].

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Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

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Unlock 360-Degree Customer Insights with Omnichannel Feedback

SurveySensum

Lets look at how you can use technology to capture this indirect feedback: Social Media Insights: On platforms like Twitter, Instagram, and Facebook, there are customer opinions in the form of likes, comments, and mentions. By combining social media insights with other metrics, you gain a broader view of your brand perception.