NPS Social Media Sports 
Sprinklr
OCTOBER 20, 2021
When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.
Fonolo
AUGUST 4, 2020
In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand’s success. Things like sponsoring sporting events form associations in consumers’ minds; RedBull has cemented its place as an ‘Xtreme Sports’ brand very effectively over the last decade.
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Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?
Fonolo
JULY 5, 2023
In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. And things like sponsoring sporting events form associations in consumers’ minds. Red Bull has used sports sponsorship to cement its place as an extreme sports brand very effectively over the last decade.
Fonolo
DECEMBER 6, 2022
Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” If social media is in the mix, it’s time to add that to your strategy. . #3 NPS: Net promoter score is powerful stuff. He’s right! When it comes to contact center development, what Darnell means is that you must engage.
Totango
AUGUST 11, 2022
Social media posts. You can set up your customer success platform to trigger feedback surveys like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES) surveys. You can build a digital community using on-site resources like forums and off-site tools like social media profiles.
Fonolo
MAY 16, 2018
In any industry, sport, or even a good game of poker, success hinges upon a confluence of many factors: Skill, experience, and favorable timing all shape the path towards becoming a champion. What’s Inside: What is CSat, NPS, and CES. Still, it’s easy to get distracted from the basics and take your eye off of the ball.
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