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Net Promoter Score – NPS 2. Consider a customer looking to buy sports shoes from a popular brand. But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis. This data cannot be directly integrated and compared as they have different formats.
Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Both techniques transform raw text into structureddata that can be analyzed for patterns and trends.
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