Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. Net promoter score (NPS). IT training on information confidentiality and security as well as any relevant technology. Employ Call Center Technology. Start with Some Self-Reflection. Average handling time (AHT).

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Fonolo

MAY 16, 2018

In any industry, sport, or even a good game of poker, success hinges upon a confluence of many factors: Skill, experience, and favorable timing all shape the path towards becoming a champion. Those teams achieving success have embraced the emerging technologies available to improve the lives of customers and agents alike.

Customer Service 90

Customer Service Contact Center Sports Social Media 90

Gainsight

MAY 21, 2021

His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex. But our “product” is more than just our technology. Our team has been known to sport our own custom “Gainsight Loves [Customer]” t-shirts. Coincidence?

NPS 52

NPS Scorecard Sports Customer-Centric Organization 52

CSAT.AI

AUGUST 3, 2022

They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition. Though known for their physical building toys, Lego has embraced technology to expand their creations to the digital world too (with less foot pain). That’s some impact. . Embracing Change.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Aquire

DECEMBER 21, 2021

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). Resolve to check out these technologies and determine how they can help you create more engaging customer experiences. Most companies have mechanisms to capture customer feedback, such as NPS or CSAT surveys.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Experience Investigators

APRIL 23, 2024

Metrics from customer surveys like Net Promoter Score (NPS) or Customer Satisfaction Rate (CSAT) are measurements from a certain group of customers to consider in your strategic decisions. Strategic Investments in Customer Experience As we often say, CX is a team sport. However, feedback alone cannot direct a strategy.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience.

CX 121

CX Customer Experience Education Machine Learning 121

Totango

AUGUST 11, 2022

Monitoring and managing all these interactions effectively requires technology tools to collect data from multiple customer contact points, analyze the results, and put the information to practical use. There are several ways you can use technology to make training more accessible.

Net Promoter Score 113

Net Promoter Score Social Media Customer Journey Map Customer Relationship 113

Execs In The Know

APRIL 8, 2022

This change has since yielded a more responsive, more consistent customer care experience, along with improved performance across several key metrics like average speed of answer, customer satisfaction (CSAT), and Net Promoter Score (NPS). All while lowering costs, improving the agent experience, and creating greater internal accountability.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX 98

Steven Van Belleghem

DECEMBER 6, 2021

Popular survey tools like NPS, CSAT, Customer Effort and other metrics are extremely important, but realize they are a history lesson. We see more and more marketers adopting NFT (Non fungible tokens) technology to connect to their customers to drive engagement, loyalty and more. It’s what happened yesterday. They are still important.

CX 123

CX Customer Experience Non-Profits Social Media 123

Customer Bliss

DECEMBER 6, 2018

Next, Alvin outsourced a company to analyze data from behavioral experience and NPS research. With the mission statement in mind, they determined the top seven drivers of NPS and customer satisfaction and built colorful icons to represent the different parts of the business. Year two was about diving deeper into the analytics.

CX Transformation 72

CX Transformation CX NPS Entertainment 72

Experience Investigators

MARCH 5, 2024

HR and L&D teams enable employees with the processes, technology, and education they need to thrive. Employee turnover often hurts CX metrics including Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) — as well as the organization’s bottom line.

Customer Experience 94

Customer Experience Net Promoter Score Customer Journey Map Sports 94

Gainsight

DECEMBER 5, 2019

Love them or hate them (hi, Taylor Swift), you kind of have to use this sort of company for most sporting events. When we think about the “how” of any problem, we always break it down into three components: People, Process, and Technology. But when it comes to technology, how do you accomplish that level of cohesion?

Customer Experience 77

Customer Experience Gaming NPS B2B 77

Fonolo

JULY 5, 2023

These are typically generational trends caused by new technology or information about a product. And things like sponsoring sporting events form associations in consumers’ minds. Red Bull has used sports sponsorship to cement its place as an extreme sports brand very effectively over the last decade.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

ClearAction

JANUARY 6, 2021

When you focus customer experience excellence on your core-growth customers, your intentional customer experience can be much clearer and your NPS becomes more meaningful, less diluted. 9) Stop seeing NPS as your sure-win. 12) Stop over-relying on customer experience technologies. 13) Stop obsessing about customer journey maps.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

Lumoa

JUNE 26, 2023

Net Promoter Score – NPS 2. Consider a customer looking to buy sports shoes from a popular brand. Net Promoter Score – NPS Net Promoter Score determines customer satisfaction by determining how likely they are to promote your brand among their peers. NPS uses a single-question survey with a scale of 1-10.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

Customer Bliss

AUGUST 9, 2018

PTC is a B2B global software company that offers a technology platform and solutions to help companies design, manufacture, operate, and service things for a smart, connected world. They update the NPS quarterly so employees can see if their efforts are actually making progress and increasing the scores. How is it used?

Customer Experience 70

Customer Experience Net Promoter Score Sports Manufacturing 70

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Deploying the whole CXM system at a basic level within a year is similar to what you’d do in establishing a new sports team.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

ClearAction

NOVEMBER 16, 2023

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. For instance, if NPS® is above a certain threshold or average ratings are in a certain range, then managers’ interpretation is there’s no effort needed from them.

VOC 62

VOC B2B Close the Loop Non-Profits 62

Gainsight

JULY 16, 2021

With everyone, no matter the sport or training, it takes practice to reach your next level of performance. You have a technology platform. CS technology is purpose-built for analysis and to reveal renewal and expansion opportunities with enriched customer data. Be patient with yourself. Does this apply to customer success?

Predictive Analytics 40

Predictive Analytics Sports Start-ups Actionable Insights 40

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Aquire

JANUARY 27, 2022

Some key KPIs to consider include: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer retention rate Conversion rate Average resolution time. But technology can also play an important role. Using technology is another. Remember that customer satisfaction is a team sport. Test first, change later.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

Intercom, Inc.

MARCH 29, 2022

Back when we were starting up, we didn’t have to build solutions for the previous eras of technology. It evolves more rapidly than any preceding technology, and you must evolve as fast as the internet evolves or you fall behind. Think about our friends, our family, our colleagues, people we play sport with, do hobbies with.

Start-ups 118

Start-ups Innovation Sales Legal 118

Gainsight

JULY 7, 2021

Restaurants, offices, sporting events, and other venues for public gatherings were slowly starting to reopen. We were lucky to continue our partnership with Simply Better Events , an award-winning, creative engagement agency, and ETS , a world-class A/V technology services team. Kids were returning to school.

Social Media 45

Social Media Start-ups NPS Sales 45

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. Embrace innovation: Be open to incorporating innovative solutions, technologies, and strategies that align with customer demands.

Retail 52

Retail Customer Feedback CX Social Media 52

ProProfs

MAY 4, 2023

You can create your fun employee engagement quizzes on various subjects, such as: Pop culture topics, such as movies , music , sports , fashion , etc. Information about the company, clients, employees, or field of work General knowledge about holidays , history, slogans, technology, etc.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Sprinklr

OCTOBER 20, 2021

Extensive source coverage: how many sources of data does the technology enable, including social, traditional media, web sources, first-party data, as well as integrations and partnerships? Brand amplification: can the technology help you amplify your brand by engaging employee advocates and influencers to promote content more widely?

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

ProProfs

AUGUST 12, 2022

Sports Trivia. Team quizzes on sports work exceptionally well when there’s a major sporting event, such as the Super Bowl , Major League Baseball , or NBA Finals going on, but they can be a lot of fun at other times too. . Here are some sports quiz titles: NFL Trivia Quiz . Explore More Sports Quizzes.

Social Media 52

Social Media Sports Start-ups Gaming 52

Qualtrics

APRIL 14, 2021

Our ability to focus on and resolve the right issues quickly has helped us increase our NPS and improve ease of doing business with us – and as a result, drive more business value.” Johnson Controls supplies technology, services, and infrastructure required for buildings to operate at peak performance and efficiency. Digital Realty.

B2B 26

B2B Close the Loop CX B2C 26