PeopleMetrics

APRIL 10, 2025

How It Works Customers answer your standard questions NPS, satisfaction, experience ratings but when they leave a comment, AI steps in to ask smart, contextual follow-up questions. Why This Is a Potential Game-Changer The benefit of this approach is huge: Operators still get clean, structured data like NPS, CSAT, and key drivers.

AI 62

AI Unstructured Data VOC NPS 62

Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? Net Promoter Score Net Promoter Score , or often, NPS, is a numerical part of the Net Promoter System, customer metric. London School of Economics has found a correlation between the score and revenue of the company: an average NPS increase of 7% equals 1% growth in revenue.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

APRIL 16, 2025

These surveys are sent at key touchpoints in your customers journey like, after support conversations, post-purchase, or throughout product use – they record real-time data that drives better decisions. Customer Satisfaction Surveys (CSAT & NPS) Would you like to find out whether clients simply endure you or love you?

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Check this out: The ultimate guide to CSAT by Hubspot, How to choose a customer experience metric , Comparison of CSAT vs. NPS , Detailed difference between CSAT and NPS. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Zendesk

FEBRUARY 10, 2022

Set up tools for collecting customer data. Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand. Structured data is quantitative information such as names, geolocations, and credit card transactions.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Lumoa

JUNE 26, 2023

Net Promoter Score – NPS 2. But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis. This data cannot be directly integrated and compared as they have different formats. NPS uses a single-question survey with a scale of 1-10.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78