Beyond Philosophy

OCTOBER 19, 2016

More organizations call our Customer Experience consultancy every day with the same complaint: they aren’t seeing the same gains in Net Promoter Score (NPS) that they did when they started their Customer Experience Improvement program. Old Thinking Doesn’t Work with New Problems. They want to know what to do now. Well, I will tell you.

Net Promoter Score 167

Net Promoter Score Pharmaceutical Invoicing NPS 167

PeopleMetrics

DECEMBER 19, 2014

For example, we’ll conduct Wows and Woes studies to dive into a client’s Net Promoter Score (NPS) or Customer Satisfaction. 14187-Sociology survey shoot 6039 by Texas A&M Univ. 14187-Sociology survey shoot 6430 by Texas A&M Univ. Or is it something more? Image Credits: Golfland start by Todd Dalley , CC BY-SA 2.0.

Net Promoter Score 83

Net Promoter Score Voice of the Customer B2B Construction 83

Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. So, while loyalty and service have always been at the core of the brand, we knew we needed to get post-purchase behavior, word of mouth, and Net Promoter Score (NPS) right. That’s when my journey with YETI began.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

VOZIQ

AUGUST 28, 2024

These solutions leverage the power of artificial intelligence and proprietary machine learning models to enable subscription businesses to run data-driven campaigns to reduce customer churn, increase subscription revenue, improve NPS, and maximize customer lifetime value (CLV).

AI 40

AI Artificial Intelligence Machine Learning NPS 40

Intercom

AUGUST 11, 2022

It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. We track every metric, create all kinds of dashboards, and use them to inform our every move.

Start-ups 59

Start-ups NPS Artificial Intelligence Sentiment Analysis 59

Qualtrics

JANUARY 29, 2019

Net Promoter Score (NPS ? ) So that’s why going with NPS raises the bar and it completely aligns with our business model. In a community in Houston, Texas the maintenance director noticed that the electronic keypad we have to keep the residents safe kept resetting and he could not figure out why.

Net Promoter Score 31

Net Promoter Score NPS CX Healthcare 31

Fonolo

AUGUST 3, 2017

Kerry Drake was on a mission to get to Lubbock, Texas as soon as humanly possible. To get to Texas, the San Francisco resident booked a United Airlines flight, with only 40 minutes between connecting flights. What’s Inside: What is CSat, NPS, and CES. Understanding Industry Benchmarks. Making the Most of Customer Feedback.

Customer Experience 83

Customer Experience Contact Center Hospitality Hospitality 83