NPS Texas Voice of the Customer 
PeopleMetrics
DECEMBER 19, 2014
You have been working hard to get your CEO to buy into the need to get closer to customers. But now, leadership understands a formal Voice of the Customer program is essential to achieving your customer experience goals. You have the green light to start to ask customers for feedback! Or is it something more?
Execs In The Know
MAY 4, 2023
I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. I immediately fell in love with directly connecting with the customer and I also fell in love with the team. O ne of the deepest for us has been the voice of the customer. So, we went all in!
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Qualtrics
JANUARY 29, 2019
Net Promoter Score (NPS ? ) So that’s why going with NPS raises the bar and it completely aligns with our business model. In a community in Houston, Texas the maintenance director noticed that the electronic keypad we have to keep the residents safe kept resetting and he could not figure out why.
ClientSuccess
SEPTEMBER 24, 2019
We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. As a SaaS company our customers are in the product every day so it’s important we’re connecting them with the team directly in charge of the product.
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