Remove NPS Remove Text Analytics Remove Touchpoint
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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

For instance, Oracle uses its Oracle CX Unity platform to unify customer data across touchpoints , enabling businesses to create personalized experiences at scale. Similarly, Oracle has been using its Oracle Text Analytics tool since 2015 to analyze customer feedback from surveys, social media, and reviews.

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From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

eglobalis

B2B companies face intense pressure to listen to customers across roles and touchpoints, beyond just the champion or primary contact. In fact, poorly executed surveys can alienate customers: Forrester notes that too many questionnaires feel like interrogations, effectively adding a negative touchpoint to the B2B customer experience.

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Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

SurveySensum

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. But, How Do Text Analytics Tools Work?

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The Role of NPS in Banking and Other Financial Institutions

SurveySensum

Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. In this guide, we’re going to take a deep dive into why NPS in banking industry is so important, how to work it out, how to use it to get better, and more. What is NPS in Banking and Other Financial Institutions?

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Top 7 NPS Software Tools in 2025: Expert Picks by Industry & Use Case

SurveySensum

Choosing the right NPS software is hard. That’s why we wrote this guide – not as another generic list, but as a platform built for NPS and customer feedback programs. NPS scores sit in dashboards while issues go unresolved. NPS is a simple but powerful customer loyalty metric. So this isn’t just a roundup. Let’s dive in.

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How to Improve Your Net Promoter Score (NPS): Comprehensive Strategies for Success

SurveySensum

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. Understand Where You Stand Before improving your NPS, its essential to establish a baseline. So, understand the structure of the current NPS program. When are you sending the NPS surveys?

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Top 15 Qualtrics Competitors & Alternatives of 2025

SurveySensum

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io