Qualtrics

FEBRUARY 10, 2020

Listen - hear and understand EVERY customer, at EVERY touchpoint. Similarly, our new integration with Adobe Launch makes it easy to launch feedback requests across your entire digital ecosystem, and see the data in real-time alongside all your customer data. Voice, analyzed. XMI Customer Ratings - Overall.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Ameyo Callversations

APRIL 21, 2022

Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics. This is driven by the customer’s need for a more personalized experience and businesses’ understanding that customer support is a crucial touchpoint for building brand loyalty.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Confirmit

APRIL 29, 2019

Try using unstructured data to capture feedback without having to ask for it at every touchpoint. She has built relationships throughout the organization by listening to their needs and then helping them solve their problems with the data she has from her various listening posts.

CX 40

CX Unstructured Data VOC NPS 40

VOZIQ

NOVEMBER 13, 2022

This unstructured data is the voice of the customer and holds the key to unlocking complex customer behaviors and needs. Using data collected from every customer touchpoint and channel, predictive modeling helps you anticipate customer intent better. Predictive Modeling.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52

PeopleMetrics

JANUARY 29, 2025

VoC : Operational, two-way communication that gathers real-time feedback from all customers, enabling companies to act on individual concerns while improving processes at touchpoints. AI predicts that if baggage handling isnt addressed, overall NPS and brand reputation will decline.

VOC 116

VOC AI E-commerce Unstructured Data 116

SurveySensum

JANUARY 13, 2025

Omnichannel feedback involves collecting customer opinions from every touchpoint online, in-store, mobile apps, or during support experiences. Its all about creating a connected system where feedback from all touchpoints comes together, giving you a clear, 360-degree view of your customers experience.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Evaluate the impact of these improvements on your customer metrics, like NPS®, as well as your business KPI’s, like revenue, costs and churn. Contact Us.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40