article thumbnail

Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

SurveySensum

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. It is widely used in academic research, social sciences, market research, and business intelligence to process text-based data.

article thumbnail

How to Improve Surveys: Amas Tenumah Interviews Martha Brooke

InteractionMetrics

How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. Go beyond NPS: Gather intelligence, embrace the scientific method, and value expertise over opinions.

NPS 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

ClientSuccess Introduces SmartCS™: AI-Powered Customer Success Insights & Actions

ClientSuccess

Net Promoter Score (NPS) Analyzer The NPS Analyzer feature generates an intelligent analysis of Net Promoter Score (NPS) campaigns. NPS Analyzer dramatically reduces the time and effort required to analyze NPS campaigns, enabling businesses to gain comprehensive insights quickly and take action immediately.

article thumbnail

What is customer experience optimization? (+3 actionable tips)

Zendesk

Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand. Structured data is quantitative information such as names, geolocations, and credit card transactions. Or, say you want to get a pulse on customer loyalty. on a scale of 0 to 10.

article thumbnail

4 Marketing Strategies to expand your CX Strategy

SurveySensum

Let’s take the example of NPS surveys. While basic data analytics with spreadsheets can give some shallow insights, SurveySensum Text Analysis harnesses data from multiple sources such as chatbots, surveys, in-apps, emails, etc., It goes a long way in strengthening your customer experience strategy. . Leverage Automation.

article thumbnail

15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 SurveySparrow Enables offline and online data collection Automated no-code chatbots Business $99/month Enterprise $499/month Elite Contact for more information 4.4

article thumbnail

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Brands are awash in an ocean of unstructured data. Measure and optimize your strategy.