SurveySensum

JANUARY 20, 2025

However, most customer feedback comes as unstructured datalacking a common shape or formwhich can make analysis time-consuming and complex. Tools like SurveySensum text and sentiment analysis simplify this process by automating the analysis of unstructured data and identifying underlying sentiments with ease.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

InteractionMetrics

JANUARY 31, 2025

Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. Amplitude Research Amplitude Research offers full-service survey administration and diverse customer research surveys, including net promoter score (NPS) and client testimonials.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Execs In The Know

FEBRUARY 16, 2025

We need to take this raw data and turn it into something delicious: human-centric stories that actually resonate and make a difference. A spreadsheet full of NPS scores? So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52

Execs In The Know

FEBRUARY 17, 2025

We need to take this raw data and turn it into something delicious: human-centric stories that actually resonate and make a difference. A spreadsheet full of NPS scores? So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Heres how they overlap.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

APRIL 12, 2022

Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from the unstructured data with its text analysis and gives you actionable insights. NPS, CES, CSAT surveys and more.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

InteractionMetrics

APRIL 24, 2015

A serious approach to customer feedback uses comments analysis to rigorously quantify this unstructured data. Customer comments are a window into how your customers feel, which is critical because customers’ feelings shape future behaviors such as promoting you or leaving you for a competitor. we can make your survey smarter.

Unstructured Data 45

Unstructured Data Customer Feedback Start-ups Customer Satisfaction 45

Qualtrics

FEBRUARY 10, 2020

Similarly, our new integration with Adobe Launch makes it easy to launch feedback requests across your entire digital ecosystem, and see the data in real-time alongside all your customer data. Understand - understand the hidden meaning in your data and get to insights faster. Voice, analyzed. XMI Customer Ratings - Overall.

CX 58

CX Close the Loop Unstructured Data Social Media 58

InteractionMetrics

JUNE 19, 2020

And Deborah Campbell, VP of insights at Verizon, adds, “It’s not about chasing the number (NPS), it’s about understanding what our customers want and need from us.”. While unstructured data like this may appear to defy quantification, that’s not actually the case.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

InteractionMetrics

JUNE 17, 2015

Net Promoter Score (NPS) is a commonly used customer feedback metric that’s based on the question “how likely are you recommend us to a friend or colleague?” We’ve written a lot about NPS, including an overview and some critical concerns. NPS is based on one question on a 0-10 scale. Here are the pros: It’s easy to calculate.

Customer Satisfaction 53

Customer Satisfaction Net Promoter Score NPS Touchpoint 53

Ameyo Callversations

APRIL 21, 2022

Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics. The current breed of databases and storage devices will fall short of these capabilities, and contact centers will need modern data analysis tools to transform the unstructured data and gather meaningful insights.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Confirmit

APRIL 29, 2019

Try using unstructured data to capture feedback without having to ask for it at every touchpoint. She has built relationships throughout the organization by listening to their needs and then helping them solve their problems with the data she has from her various listening posts.

CX 40

CX Unstructured Data VOC Touchpoint 40

Intercom

APRIL 20, 2023

You’re in a budget meeting with the rest of the C-suite, prioritizing strategies for the year ahead, and you present a project you believe will significantly improve customer experience across the customer journey – maybe even improve CSAT or NPS by a couple of points. One says, ‘We can improve NPS by 10 points.’

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Fonolo

NOVEMBER 17, 2020

Customer service leaders tend to use a combination of KPIs to track performance, with NPS (Net Promoter Score) and CSat (Customer Satisfaction) being the most common. With that in mind, Data Scientists have become more desirable since it’s the management and use of all this data that will be the key differentiator.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

VOZIQ

NOVEMBER 13, 2022

It is especially important considering that most of your customer data— as much as 80% —is available in unstructured form. This unstructured data is the voice of the customer and holds the key to unlocking complex customer behaviors and needs. Predictive Modeling.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52

PeopleMetrics

JANUARY 29, 2025

Unified Unstructured Feedback Analysis AI-powered text analytics processes unstructured data from both VoC and market research, identifying themes and patterns that inform both short-term fixes and long-term strategies. AI predicts that if baggage handling isnt addressed, overall NPS and brand reputation will decline.

VOC 116

VOC AI E-commerce Unstructured Data 116

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JANUARY 13, 2025

While it can be challenging to extract clear insights from this unstructured data, social listening tools help track trends and understand customer sentiment. It gathers insights from every channel, adapts surveys to suit each touchpoint, and tracks CX metrics like NPS and CSAT seamlessly.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

Confirmit

MAY 29, 2018

Evaluate the impact of these improvements on your customer metrics, like NPS®, as well as your business KPI’s, like revenue, costs and churn. Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40