Callminer

JULY 15, 2019

The Voice of the Customer (VoC) and Voice of the Employee (VoE) captured with speech analytics offers a rich resource for CX insight across the customer journey.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Confirmit

MARCH 13, 2018

If you have numbers to support your program – not just NPS or Customer Effort scores, but financial or operational results to share, Business Impact is the place for you! Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you.

VOE 40

VOE Voice of the Employee Text Analytics Voice of the Customer 40

Confirmit

FEBRUARY 25, 2019

Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. CX metrics such as NPS are good, but if you can demonstrate clear link to business results, you’ll be in the running for a Judges’ Choice award! Finally, use numbers.

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

Qualtrics

SEPTEMBER 23, 2019

Investing in customer experience (CX) means improving policies and procedures — and can help improve the employee experience. For example, one large communications firm embraced both the voice of the employee (VoE) and VoC and, as a result, saw its employee Net Promoter Score (eNPS) go up 60 points in one location.

Net Promoter Score 20

Net Promoter Score VOE CX VOC 20