ECXO

APRIL 12, 2021

Several (especially US) universities have started offering CX certification and degree programs (like the Kellogg School of Management3, University of Richmond4 or The George Washington University School of Business5 to name a few). Senior ICT Manager: Service Operations, Customer Excellence, Business Improvement | ITIL NPS CX PRINCE2 SAFe |.

Customer Experience 296

Customer Experience Net Promoter Score Customer Journey Map CX 296

The Success League

APRIL 30, 2025

High-level metrics like churn, revenue or NPS score resonate with executives. She received her MBA from the University of Washington in Seattle, and now lives in San Francisco. Think about the strategic metrics you drive or influence. Are you responsible for churn? Does your team produce revenue from cross-selling efforts?

NPS 52

NPS Engineering Sales Start-ups 52

Bill Quiseng

NOVEMBER 1, 2023

George Washington was the first President of the United States. Of course, George Washington. And it’s the best emotional value in their experience, not your best customer journey mapping, Peak End Rule, NPS, CSAT, CES or other CX metric strategy of your experience. Because nobody can remember Number Four. Neil Armstrong.

CXM 97

CXM CX Customer Journey Map Sports 97

Intercom, Inc.

SEPTEMBER 17, 2020

But I did get some elementary school and middle school education in the States near Washington, D.C., We recently released the employee NPS score rankings of the companies, and we can benchmark these rankings and scores between companies because we have the ability to survey employees without the companies consent.

Start-ups 210

Start-ups Sales Non-Profits Social Media 210

SurveySensum

JULY 14, 2020

She is also a Keynote Speaker, Coach, Podcaster, Blogger, Forbes Contributor, Host of “Women Leaders Making A Difference” community, and founding CX Board Member and Advisor at George Washington & Seton Hall University. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Gainsight

APRIL 13, 2022

Very intentionally, I started taking on more experience programs, customer delight, NPS, taking customer success responsibility, support services, post-sale journey. As Kellie and Meenu progressed, they touched on subjects such as where she lives (Seattle, Washington), her passion for painting, her diverse background, and transferable skills.

Innovation 52

Innovation Sales Start-ups Technology 52

Qualtrics

NOVEMBER 10, 2021

Qualtrics benchmarking is rooted in a national database, with coverage across all 50 states, plus Washington, DC, and is inclusive of patient feedback from more than 500 hospitals. XM Institute Customer Ratings – Consumer NPS: Compare your overall performance and rate of improvement to leaders inside and outside of healthcare. .

Healthcare 26

Healthcare Compliance NPS Hospitality 26