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Building a Customer Experience (CX) Strategy

CX Accelerator

He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. Back To CX Accelerator Blog

CX 261
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How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. Back To CX Accelerator Blog

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Surprising Find: Which US States Are The Most Gabby?

Beyond Philosophy

The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. Chances are, the call center experience you provide for the residents of Kentucky and Ohio is the same as you provide for the inhabitants of Louisiana and Colorado.

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Secret Service Turns 20! And The DiJulius Group Is Born, With Superior Customer Service As The Single Biggest Competitive Advantage

The DiJulius Group

Secret Service detailed how we had built John Robert’s Spa, known locally in Northeast Ohio, into a brand with superior customer service as the single biggest competitive advantage. On January 15th, 2003, my first book, Secret Service: Hidden Systems That Deliver Unforgettable Customer Service, came out. Read Full Article.

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023: Chosen Suffering with Tom Ryan

The DiJulius Group

In this episode, John DiJulius talks with Tom Ryan, NCAA Championship head coach of the Ohio State University wrestling team. As an All-American college wrestler, Tom embraced his fair share of “chosen suffering.” Read Full Article.

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Building a Customer Experience (CX) Strategy

CX Accelerator

He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. Back To CX Accelerator Blog. Leadership #CustomerExperience #CXDesign.

CX 182
article thumbnail

Building a Customer Experience (CX) Strategy

CX Accelerator

He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. Back To CX Accelerator Blog. Leadership #CustomerExperience #CXDesign.

CX 182