The DiJulius Group

JANUARY 9, 2023

Secret Service detailed how we had built John Robert’s Spa, known locally in Northeast Ohio, into a brand with superior customer service as the single biggest competitive advantage. On January 15th, 2003, my first book, Secret Service: Hidden Systems That Deliver Unforgettable Customer Service, came out. Read Full Article.

Customer Service 89

Customer Service 89

CX Accelerator

JULY 1, 2020

He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. Back To CX Accelerator Blog

Contact Center 182

Contact Center CX Technology Technology 182

The DiJulius Group

NOVEMBER 7, 2018

The DiJulius Group held our annual Customer Service Revolution October 24th and 25th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant.

CX 80

CX Customer Service Customer Experience 80

Steven Van Belleghem

FEBRUARY 21, 2021

Two employees at an Ohio Dunking Donuts noticed that one of their regulars hadn’t shown up for a while. It’s a simple concept, but the dedication to trash highlights a larger principle: care about every detail and remove things that will hurt the experience. He even missed his birthday – and the cake they had planned to give him.

Customer Experience 98

Customer Experience Hospitality Hospitality Social Media 98

Beyond Philosophy

FEBRUARY 2, 2024

Here are some other key moments in the discussion: 03:21 Colin quizzes Ryan on a few British idioms, and Ryan does okay considering he’s from Ohio. In this episode, we explore the topic of language choices and how you can employ them in your experience also.

Customer Experience 88

Customer Experience CX 88

The DiJulius Group

MARCH 6, 2019

We are so excited to announce the incredible lineup for the 2019 Customer Service Revolution happening on September 11-12 in Cleveland, Ohio. Announcing the Speaker Lineup For The 2019 Customer Service Revolution! This may the best group of presenters we have ever had! I know that is hard to believe considering past year’s. Read Full Article.

Customer Service 12

Customer Service Customer Experience 12

Lightico

JANUARY 19, 2022

And while the world’s first automobile insurance policy was created in Dayton, Ohio in 1897, It wasn’t actually until the 1980s that the need for car insurance was made mandatory. During World War II the first insurance for GIs was established to help ease the financial difficulties of women who lost their husbands in battle.

Innovation 98

Innovation Finance Education Start-ups 98

The DiJulius Group

SEPTEMBER 25, 2019

The DiJulius Group held our annual Customer Service Revolution September 11th & 12th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant.

Customer Service 56

Customer Service Customer Experience 56

Beyond Philosophy

MAY 31, 2016

When examining the leverage employees can exert on customer states of mind, a few companies have learned that employees loyal to the company are also loyal to its brands—and are more likely to act as ambassadors in creating customer commitment and advocacy.

Customer Loyalty 111

Customer Loyalty Customer Experience Sales Technology 111

MyCustomer Experience

OCTOBER 26, 2021

It was May 2008 when I was sitting in the luxury board room in Delaware, Ohio. AHow CX Insights Leaders become as powerful as CFO’s. 26th Oct 2021. By Frank Buckler CEO.

CX 52

CX 52

Myra Golden Media

AUGUST 3, 2018

After my workshop in Ohio, I chatted with Amazon about a problem with my Kindle Oasis. Last week I worked with a fantastic new client in Cleveland on the chat customer experience. I immediately made screenshots of my chat and sent the images to my Cleveland client.

Customer Experience 63

Customer Experience 63

PeopleMetrics

JANUARY 5, 2015

Kmart on Alexis Road in Toledo, Ohio by Nicholas Eckhart , CC BY 2.0. Image Credits: Happy (Belated) New Year by Benson Kua , CC BY-SA 2.0. You Wouldn''t Like Me When I''m Hungry!" by David Goehring , CC BY 2.0. Closed Loop Feedback Voice of the Prospect Close More Leads Sales Strategy Sales Management The Prospect Experience'

Sales 63

Sales Gaming 63

The DiJulius Group

JULY 13, 2022

His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. Joel Sylvester has an unsurpassable passion for customer service. He has over 20 years of crafting exceptional customer experiences under his belt. Read Full Article.

Contact Center 52

Contact Center AI Customer Service Customer Experience 52

Beyond Philosophy

MAY 31, 2019

It seems reasonable until you learn he lived in Ohio. My colleague Professor Ryan Hamilton of Emory University and my co-author and co-host for The Intuitive Customer used to be afraid of shark attacks. So, even though he didn’t swim in the ocean, he was sure a shark was going to get him.

Customer Experience 127

Customer Experience Social Media CX Customer Loyalty 127

Win the Customer

JULY 22, 2016

Refine the keyword to something more specific, such as “sixteenth century dolls in Ohio” and you’ll likely see an uptick in website visitors. The website likely won’t ever get to the front page of the search engines with that type of broad marketing. Difficult Navigation Schemes.

Social Media 75

Social Media Construction Engineering Technology 75

Fonolo

DECEMBER 4, 2019

In one of the worst incidents of the year , a McDonald’s employee was fired after throwing a blender at the face of a customer in Ohio. The moment was captured by another customer who was in the restaurant and was subsequently picked up by news outlets. Read more about it here.

Customer Service 84

Customer Service Social Media Hospitality Hospitality 84

Customer Bliss

NOVEMBER 30, 2016

He is also the Executive Director of the National Center for the Middle Market of the Fisher College of Business at The Ohio State University, and has served as Chief Marketing and Knowledge Officer for Booz & Company, as well as editor and managing director of Harvard Business Review.

Engineering 88

Engineering Start-ups Innovation Customer Experience 88

The DiJulius Group

AUGUST 24, 2016

” ~Howard Schultz A few weeks ago a friend of mine, Tony Goins, EVP at Cabela’s, invited me to attend Cabela’s grand opening in Avon, Ohio. The grand opening […].

Customer Experience 40

Customer Experience Retail Customer Service 40

Beyond Philosophy

FEBRUARY 8, 2024

My podcast partner only got two of five, but that was still pretty good, considering he’s from Ohio. I was talking to someone. I need to use the restroom. How did you do? I wanted to start this week’s issue with this exercise because it denotes the importance of language and the words we use.

Start-ups 78

Start-ups Customer Experience 78

CX Journey

DECEMBER 16, 2014

I grew up on a farm in Ohio and, as a young girl, had many horses over the years. Image courtesy of featureset I originally wrote today''s post for InsideCXM. It appeared on the site on September 15, 2014. Want to know the secret to customer retention? I''ll tell you, but first a story.

Customer Retention 83

Customer Retention Customer Acquisition Sales Omnichannel 83

Lightico

MARCH 23, 2022

What are the advantages of becoming an MGA?

Retail 52

Retail Innovation Sales Customer Service 52

Qualtrics

APRIL 11, 2019

I was living in Ohio (Go Buckeyes!) Alexis is an alumnus of Ohio State University and Utah State University. A much more interesting story is why I have stayed and I will get to that in a bit. But, in all honesty, I initially only applied because it was in the Mountains. Looking to discover more reasons “Why Qualtrics”?

Sports 8

Sports Start-ups 8

CX Journey

AUGUST 29, 2017

The Ohio Manufacturing Institute recognizes five major stakeholders in organizations. But that's not the topic of this post. This post is all about where employees fall in order of importance in your company. Recently, I was reading an article in Industry Week and came across this paragraph.

Manufacturing 64

Manufacturing Customer Loyalty Start-ups Customer Satisfaction 64

Chip Bell

JANUARY 21, 2019

This past week the news reported hanging nooses and “white’s only” bathroom signs in a Toledo, Ohio, GM powertrain plant. The Supreme Court overturned the law, and a powerful bridge began to be constructed between the races. But that bridge is still very much under construction.

Construction 45

Construction Education Innovation Customer Service 45

Customer Bliss

JANUARY 25, 2019

Byrne holds a BS in Systems Analysis from the University of Dayton, Ohio, and MBA from the University of St. He is currently chair of the board and financial literacy instructor for LION Community Enrichment Programs, in St. Cloud, Minnesota. Thomas in Minneapolis.

CX 63

CX NPS VOC Finance 63

Qualtrics

JANUARY 16, 2019

I am originally from a small town in Ohio, where my whole entire family still resides. Service and philanthropy have always been a huge part of my life and to be able to work for a company which is just trying to be the good in the world inspired me. You are not originally from Utah. Can you tell us your story of moving here?

Sales 42

Sales Business Administration Start-ups 42

SugarCRM

SEPTEMBER 24, 2021

The National Center for the Middle Market at the Ohio State University Fisher College of Business and Dun & Bradstreet’s proprietary database of commercially active U.S. There are about 200,000 such firms, most of them privately owned or closely held, and their annual revenues combined total more than $10 trillion.

CRM 49

CRM Start-ups Sales CX 49

ProProfs

MARCH 8, 2019

LMS has come a long way since 1924 when Sidney Pressey, a psychology professor at Ohio State University, invented the teaching machine. Employee training software such as learning management system (LMS) is a part of the evolving BT trends.

Gaming 45

Gaming Government CRM Innovation 45

ProProfs

DECEMBER 21, 2018

Cara (Blevins) North President, Central Ohio Association for Talent and Development (ATD). The easier the access to training, the more people will access it. It is a great tool to achieve learning agility and career pathing in any corporation or enterprise. Tweet this.

Compliance 69

Compliance Education Technology Technology 69

Steven Van Belleghem

MAY 12, 2020

They launched this project in the state of Ohio. When schools were closed, many children were suffering from poverty and lack of food. Panera started a partnership with USDA, where they pledged to serve freshly prepared meals to children. The third group are families. Many families have financial issues due to job and income loss.

E-commerce 52

E-commerce Healthcare Start-ups Government 52

Lightico

AUGUST 19, 2021

Supporting small business clients and making it more seamless to digitally open an account have also been top of priorities for CNB Bank, which operates 45 full service offices in Pennsylvania, Ohio, and New York. “We We focused on the small business side, they needed the help the most.

Real Estate 52

Real Estate Innovation Gaming Customer Loyalty 52

Qualtrics

FEBRUARY 6, 2019

She holds two Bachelor degrees from Ohio State University in Psychology and Communications and a PhD in Philosophy in Communication Studies from Northwestern University. And I think you’d be surprised how many people there are out there who are willing to help you out!

Engineering 37

Engineering Start-ups 37

Qualtrics

OCTOBER 30, 2019

Suzanne is an alumnus of the Ohio State University and the Duke University Fuqua School of Business. Looking to discover more reasons “Why Qualtrics”? You can find the whole series here. Want to chat? You can get in touch by checking out Qualtrics Life on Twitter , Facebook , and Instagram. She started her career at BP.

Outlook 36

Outlook Start-ups Sales Technology 36

Taylor Reach Group

MARCH 26, 2018

SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. You’ll leave with answered to your top questions.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

ProProfs

FEBRUARY 15, 2022

For example, Ohio and Utah offer the benefits of such legal incentives to businesses that proactively implement data protection training programs. Along with this, safe harbor laws in some U.S. states serve as an incentive for companies to get a legal defense in the event of a data breach.

Legal 52

Legal Compliance Education Social Media 52