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Building a Customer Experience (CX) Strategy

CX Accelerator

Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter.

CX 261
article thumbnail

Building a Customer Experience (CX) Strategy

CX Accelerator

Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter.

CX 182
article thumbnail

Building a Customer Experience (CX) Strategy

CX Accelerator

Begin with identifying and mapping your company’s major touchpoints and performing a gap analysis. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter.

CX 182