Customers That Stick

FEBRUARY 26, 2015

Lynn started her stores with a cash box, ad in the paper, and a 350 sq foot store in Toledo, Ohio. > In five years, the most important social media channel for customer service will be Facebook and Twitter. > I am fortunate and proud to work for the original, owner and founder of resale, Lynn Blum. False Dichotomy.

Customer Experience 164

Customer Experience Retail Sports Social Media 164

Steven Van Belleghem

FEBRUARY 21, 2021

Through social media, the company stumbled upon a father looking for a replacement of a limited edition Tommee Tippee sippy cup for his son, Ben, who has severe autism. Two employees at an Ohio Dunking Donuts noticed that one of their regulars hadn’t shown up for a while.

Customer Experience 98

Customer Experience Hospitality Hospitality Social Media 98

Fonolo

DECEMBER 4, 2019

With social media becoming a worldwide connector and a general display of the way modern generations communicate, the performance of customer service agents is increasingly hitting the internet as a result. Whether it was good, bad, or ugly, 2019 was a heck of a year on social channels. Good customer service can be hard to find.

Customer Service 84

Customer Service Social Media Hospitality Hospitality 84

Win the Customer

JULY 22, 2016

Refine the keyword to something more specific, such as “sixteenth century dolls in Ohio” and you’ll likely see an uptick in website visitors. No Social Presence. While social media isn’t the only way to reach your customers, you should have an effective social media presence.

Social Media 75

Social Media Construction Engineering Technology 75

Beyond Philosophy

MAY 31, 2019

It seems reasonable until you learn he lived in Ohio. You have probably seen the meme on social media or heard John Mulaney’s joke about the surprising non-issue quicksand presents in adulthood: How to Design for Uncertainty in Your CX. So, even though he didn’t swim in the ocean, he was sure a shark was going to get him.

Customer Experience 127

Customer Experience Social Media CX Customer Loyalty 127

ProProfs

FEBRUARY 15, 2022

Through word of mouth and powerful social media, reports of a data breach can make headlines in minutes. For example, Ohio and Utah offer the benefits of such legal incentives to businesses that proactively implement data protection training programs. Loss of customer trust is the main casualty.

Legal 52

Legal Compliance Education Social Media 52