CX Accelerator
OCTOBER 7, 2019
However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?” Hence, if you start with the EX, you will improve your customer experience. And since it is not enough to hope for a CX strategy to succeed - because hope is not a strategy – set your initiative up for success.
CX Accelerator
OCTOBER 7, 2019
However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?”. Hence, if you start with the EX, you will improve your customer experience. And since it is not enough to hope for a CX strategy to succeed - because hope is not a strategy – set your initiative up for success.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Accelerator
OCTOBER 7, 2019
However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?”. Hence, if you start with the EX, you will improve your customer experience. And since it is not enough to hope for a CX strategy to succeed - because hope is not a strategy – set your initiative up for success.
Customers That Stick
FEBRUARY 26, 2015
Lynn started her stores with a cash box, ad in the paper, and a 350 sq foot store in Toledo, Ohio. Its hard to reach a person, and you find yourself getting very worked up on the phone. I am fortunate and proud to work for the original, owner and founder of resale, Lynn Blum. The growth has been amazing. False Dichotomy.
Lightico
JANUARY 19, 2022
Today, as insurers and brokers strive to make it possible for their customers to sign up for policies that cover them for so many of the risks that impact them and their loved ones, it may be fun to reflect on the origins of insurance both as a concept and in practice – which can be see throughout human history all over the world.
Fonolo
DECEMBER 4, 2019
In this article, we round up some of the good, the bad, and the ugly customer-service interactions of 2019, and detail what people and companies can learn about the incidents to do better in 2020. In this clip , a Trader Joe’s employee looks to do the latter by trying to cheer the child up. The Good. Read more about it here.
Customer Bliss
NOVEMBER 30, 2016
Second, service design starts with what you, the seller, want; it is about delivering on your promise to customers in accordance with your strategy, not about acceding to everything a customer asks. In a crisis, most people would put up with a rude, overbearing physician if, like TV’s fictional Dr. House, he was also a genius.
Expert insights. Personalized for you.
261 
Let's personalize your content