CX Accelerator
JULY 1, 2020
Now more than ever, technology is vitally important. Here are five tips to have a successful digital transformation: Understand your digital transformation objectives and create a strategy, marrying business and technology in the final deliverable. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter.
Beyond Philosophy
MARCH 2, 2016
Their technology examined conversation and silence, ringtones and hold times. The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. The Marchex Institute released a study that measured the speech patterns of the 50 states.
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CX Accelerator
JULY 1, 2020
Now more than ever, technology is vitally important. Here are five tips to have a successful digital transformation: Understand your digital transformation objectives and create a strategy, marrying business and technology in the final deliverable. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter.
Beyond Philosophy
MAY 31, 2016
When examining the leverage employees can exert on customer states of mind, a few companies have learned that employees loyal to the company are also loyal to its brands—and are more likely to act as ambassadors in creating customer commitment and advocacy.
Beyond Philosophy
MAY 31, 2019
It seems reasonable until you learn he lived in Ohio. Buying technology during Mercury Retrograde or on Friday the 13 th. My colleague Professor Ryan Hamilton of Emory University and my co-author and co-host for The Intuitive Customer used to be afraid of shark attacks. Renting an apartment on the 13 th floor of a building.
Win the Customer
JULY 22, 2016
Refine the keyword to something more specific, such as “sixteenth century dolls in Ohio” and you’ll likely see an uptick in website visitors. The website likely won’t ever get to the front page of the search engines with that type of broad marketing. Difficult Navigation Schemes.
CX Journey
AUGUST 29, 2017
The Ohio Manufacturing Institute recognizes five major stakeholders in organizations. Vineet Nayar, HCL Technologies To make customers happy, we have to make sure our employees are happy first. But that's not the topic of this post. This post is all about where employees fall in order of importance in your company.
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