Beyond Philosophy

MARCH 2, 2016

Their technology examined conversation and silence, ringtones and hold times. New York and California residents talk the most; Oklahoma and Kansas residents talk the least. New research reveals other important factors affect people’s emotional perception of your experience as well: where they live.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Myra Golden Media

MARCH 15, 2018

He knew I lived in Oklahoma, based on details in my account, and he said…, “Oklahoma! Like this: “Technology, is supposed to make our lives easier, but, sometimes it’s so frustratingly slow.”. This may take me a few minutes.”. Make small talk. Are you a Sooner fan, by chance?” Try Making light of the situation.

Customer Service 71

Customer Service Technology Technology Customer Experience 71

Qualtrics

SEPTEMBER 16, 2021

The Tulsa Health Department in Oklahoma has historically relied on phone calls and manual, paper-based processes to track and contain communicable diseases for its 650,000 county residents. Technology that offers real-time access to data helps leaders make decisions and adjustments instantly based on what’s actually happening.

Government 26

Government Technology Technology 26