Workforce Management for the 21st Century: Helping Deliver a Great CX
DMG Consulting
SEPTEMBER 7, 2023
These solutions are cloud-native and built from the ground up to support omnichannel environments. The majority of contact centers allow work-at-home and hybrid schedules, as this allows them to reduce real estate costs. The outlook for WFM has never been better, but there is still an opportunity to do more.
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