Aquire

SEPTEMBER 18, 2021

You need to consider interaction quantity and quality, as well as the availability of touchpoints (think an omnichannel approach that includes email, text, chatbots, ads, content, and more). Practice social listening. Social media is where customers are usually the most honest and vocal. Research your competitors.

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

DECEMBER 10, 2024

Qualtrics stands out for its analytics and reporting tools. It allows users to dive deep into data, with features like cross-tabulation and predictive analytics. Key Features: AI-Driven Insights : Tools like Predict iQ and Text iQ to analyze and refine surveys for improved engagement and predictive insights.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. NICE CXone uses Enlighten AI to automate routine tasks, predict customer needs, and give agents real-time guidance to agents.

CX 52

CX Social Media Contact Center Compliance 52