SurveySensum

FEBRUARY 6, 2025

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Also, it helps identify customers hidden emotions, tone, and sentiment in each response. It also provides advanced logic, including AI-based recommendations and dynamic surveys.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

MARCH 10, 2025

With the right text analytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

OCTOBER 29, 2024

It Boosts Operational Efficiency : Inefficiencies in workflow like lengthy hold time or high transfer rates can be identified with the help of contact center analytics and by addressing these issues businesses can streamline operations, reduce costs, and allocate resources efficiently. Let’s understand each of them. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

MARCH 19, 2025

This advanced analytical tool helps you gather omnichannel feedback, gives you in-depth insights and reports, and can identify the emotions, tone, and sentiment in each response. Also, unlike Qualtrics and Microsoft Forms, SurveySensums text analytics software comes with the free plan and the free version.

Text Analytics 52

Text Analytics Social Media AI Actionable Insights 52

SurveySensum

JANUARY 16, 2025

Their support involves, but is not limited to the following: Self-help articles and videos Omnichannel support experience via Email, Live Chat, Phone Support, etc Dedicated CX Manager Implementation support Onsite support CX consultation Text Analysis Qualtrics : Qualtrics offers text and sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Text Analytics. Text Analytics. Feedback analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

MARCH 3, 2022

Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Best Features.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

DMG Consulting

JANUARY 24, 2023

Interaction analytics solutions can extract business intelligence from omnichannel interactions captured anywhere in an enterprise, covering both speech and text. Omnichannel recording to capture audio, screens, and text-based interactions and/or integrate with a variety of call recording platforms.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

SurveySensum

JANUARY 16, 2025

Their support involves, but is not limited to the following: Self-help articles and videos Omnichannel support experience via Email, Live Chat, Phone Support, etc Dedicated CX Manager Implementation support Onsite support CX consultation Text Analysis Qualtrics : Qualtrics offers text and sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 26, 2022

Text analytics . Real-time analysis . Analytics and reports . Omnichannel support. Also, it offers an all-in-one view of the custom dashboard where you can view the survey reports, top trends and sentiments of the customers, overall view of the surveys, and much more. Text analytics .

Close the Loop 59

Close the Loop Sentiment Analysis Text Analytics Start-ups 59

SurveySensum

MAY 31, 2024

Provide Omni-Channel Experience Modern-day customers prefer omnichannel experiences. In fact, a 2024 report from McKinsey states that over 60% of consumers participate in omnichannel shopping. Text analysis is a prime example of how AI can elevate customer experience to a whole new level.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. Offer CX experts to assist you in survey design, data analysis, and best practices implementation.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. Yes Yes Starts at $99/month 4.6

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

SEPTEMBER 15, 2023

5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) 5) Qualaroo Targeted surveys Multiple integrations Advanced analytics 15 days free trial available $ 99 /month 4.4 (5) When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically. SurveySparrow SurveySparrow is an omnichannel customer experience management tool.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 14, 2023

Omnichannel Survey Distribution: SurveySensum supports multiple distribution channels, automating survey delivery through various communication methods. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing).

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

DECEMBER 1, 2021

Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . Once feedback is received, it will be run through Satmetrix’s text analytics feature, which can recognize trends on your behalf. . Best features . Best features.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. It helps you identify top customer complaints from thousands of the feedback pool and gives you insights into your customers’ sentiments towards your brand/service/product. ? Best features. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. The details about their paid plans are available upon request.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JANUARY 13, 2025

This is where omnichannel feedback comes into play, providing a unified lens to capture customer sentiment across the entire journey. But before we get to that, lets dive into how omnichannel feedback can fix that and lift your customer experience to a whole new level. What Does Omnichannel Feedback Mean?

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Also, it helps identify the emotions, tone, and sentiment hidden in each response. That said, this type of analysis can feel overwhelming for beginners or those seeking a more simplified approach.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 7, 2024

Qualaroo Features SurveySensum Qualaroo Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Text Analytics 52

Text Analytics Sentiment Analysis CX NPS 52

SurveySensum

FEBRUARY 14, 2025

With its intuitive, chat-like surveys, automation capabilities, and omnichannel prowess, it is a standout tool! Youve got pre-built survey templates, omnichannel capabilities, multilingual surveys, cross-tab analysis, WhatsApp surveys, and a powerful role-based dashboard. Need the basics? Want advanced features?

Sentiment Analysis 52

Sentiment Analysis Text Analytics AI CX 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52