Aquire

OCTOBER 5, 2021

Troubleshooting problems via innovative customer service technology like cobrowsing or video chat. Posting on social media about a positive or negative experience. Additionally, make sure your contact center is well-staffed and has the customer service processes and technology to field requests efficiently. Be omnichannel.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

CommBox

MARCH 2, 2022

Omnichannel communication tools like CommBox help you build fully customizable chatbots that have all these capabilities. . Expand your search by conducting social listening © Thicha Satapitanon | Dreamstime.com. You can also expand your search by conducting social listening.

Customer Service 98

Customer Service Social Listening Omnichannel Customer Journey Map 98

Aquire

SEPTEMBER 18, 2021

You need to consider interaction quantity and quality, as well as the availability of touchpoints (think an omnichannel approach that includes email, text, chatbots, ads, content, and more). Then try to find the answer to these questions: What technology, people or processes do we need? Practice social listening.

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

Fonolo

MAY 7, 2019

By making social listening a key part of their strategy, the media giant solves customer problems proactively. The invention even won a Shorty Award for ‘Creative Use of Technology.’. Spotify is another brand that is providing excellent customer support on social. Spotify Puts Their Best Foot Forward. Their secret?

Social Media 70

Social Media Customer Service Omnichannel Social Listening 70

Fonolo

OCTOBER 10, 2019

Offer a Seamless Omnichannel Approach. While a complaint might originate on social, it may need to be escalated to a different channel in order to be properly resolved. Listen and Analyze. Social listening involves monitoring online conversations to get a sense of how customers are responding to your products and/or services.

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Aquire

OCTOBER 8, 2021

Technology does play a great role in support speed, too. But, thanks to technology, there are also other ways to think outside the box and make digital experiences more personable. Companies that manage to offer a seamless omnichannel experience are the ones customers will flock to. via your CRM). A whole other story.

Retail 98

Retail Start-ups Social Listening Omnichannel 98

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78