Intercom

FEBRUARY 27, 2025

Omnichannel brand consistency: Maintain your brand voice and support quality whether players reach out through live chat, email, social media, or in-app messaging, creating a seamless experience across all touchpoints.

Gaming 52

Gaming Compliance AI Sports 52

Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. Whether you are that new call center manager or a seasoned pro who wants to pick up some new ideas, we’ve packaged everything you need to know to help you improve your call center performance. Start with Some Self-Reflection.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Retently

APRIL 5, 2024

Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers. Creating an omnichannel retail experience is about ensuring that customers can glide seamlessly from online to in-store to mobile app platforms without missing a beat.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Lumoa

FEBRUARY 6, 2018

Silos is often the result of the same product-centricity as above, this needs to be fixed from board level downwards, with equal accountability and collaboration between the heads of customer, product, and omnichannel.” Jane Treadwell-Hoye, CCXP and Managing Director at epifani “The future of CX is at a cross road.

CX 121

CX Customer Experience Education Machine Learning 121

Experience Investigators

APRIL 23, 2024

Strategic Investments in Customer Experience As we often say, CX is a team sport. Building an omnichannel experience ensures a consistent journey across all touchpoints, providing a seamless interaction for our customers. These investments are long-term strategies for returns for both customers and employees alike.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Comm100

MAY 22, 2020

Free Omnichannel Customer Engagement. Get Omnichannel Free. Omnichannel. If you want an excellent example of innovative and relevant names, look at the sports team names in the NFL, NBA, and NHL. Here are a few benefits of coining a name for your call center team, and we’ll walk through some examples too.

Omnichannel 52

Omnichannel Sports Sales Social Media 52

Aquire

JANUARY 27, 2022

Provide omnichannel customer support. Customer retention rates are 90 percent higher for omnichannel vs. single-channel interactions, indicating that omnichannel is a key ingredient in customer satisfaction. Looking to provide omnichannel support to your customers? Remember that customer satisfaction is a team sport.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

Aquire

JANUARY 21, 2022

And that’s easy to do if you have an omnichannel customer service platform at your fingertips. sports apparel), a live chat agent can pop up and ask if they need any help. Omnichannel capabilities. Better for complexity : Many people prefer to explain or describe complex issues verbally. 5 main benefits of live chat software.

Omnichannel 52

Omnichannel Customer Satisfaction Sales Sports 52

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. With advanced data and personalization, we should be able to provide truly personal and omnichannel experiences to customers. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

SurveySensum

MAY 20, 2020

Use of omnichannel to listen and engage customers. Hydrants drink packs infuse electrolytes into your beverages without all the added sugar that comes with sports drinks. Innovative ways to engage with customers: Many brands have achieved greater customer engagement by exploiting messaging apps.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Intercom, Inc.

MARCH 29, 2022

And finally using the Intercom Messenger, in-app messaging, bots, omnichannel, and much, much more. Think about our friends, our family, our colleagues, people we play sport with, do hobbies with. This year is a really important year for us as well to open up more omnichannel experiences. We have six company values at Intercom.

Start-ups 118

Start-ups Innovation Sales Legal 118

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes.

Retail 52

Retail Customer Feedback CX Social Media 52

Fonolo

MARCH 17, 2020

Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 million views on YouTube.

Sports 67

Sports Customer Service Voice of the Customer Technology 67

Intercom, Inc.

OCTOBER 29, 2020

“It’s sort of like driving a big yacht versus driving a sports car. There are good things about both of those, but I choose a sports car” Just this summer, in the middle of the pandemic, folks were working incredibly hard, and we had just launched some tremendous things. Des: And here we are.

Start-ups 209

Start-ups Sports Artificial Intelligence Engineering 209

Comm100

DECEMBER 10, 2024

Comm100s omnichannel customer experience platform and extensive CRM integrations helps unify all player data across channels, giving agents instant access to player history, preferences, and past interactions in one seamless view. Having a unified support solution will go a long way in helping you personalize interactions.

Gaming 52

Gaming Social Media Sports CRM 52